Provides security serviceswith a customer-service approach, focusing onprofessionalism, fairness, and compassion eveninchallenging circumstances andin accordance withpolicies, procedures, and training.

Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.Isalert, observant, and ethical.Complies withand enforces all safety and security rules and regulations. Maintains Department uniform and equipmentingood repair.

Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections toidentifyvulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.Assiststeam members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors onpremises andconfronts unauthorizedpersonsfor questioning.

Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.

Serves as a primary resource for de-escalation,utilizinguse offorcewhen necessary (e.g.conducted electricalweapon(CEW),handcuffing)

Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.

Respondsimmediatelytoemergencyand crisis situations; physically intervenesin accordance withtraining to situations that havea potentialfor injury.

Investigatesincidents that occur on AdvocateHealthproperty andcompletestimelyandaccuratereports. Addresses and escalates complaints to theappropriate leaderand provides supporting documentation.

Performs liaison rounding duties to cultivate close partnerships with all departmentsand units. Delivers security awareness education to team members toleveragetheirassistancein the overall security of the site.

Liaisons withfederal,state,and local law enforcement and first responder agencies. Coordinates, briefs, andmonitorsevery law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.

Maintains current Department training standards in radio communications, verbal de-escalation,hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g.TASER), to include training on any/all department-issued equipment and/or requirements identified intraining academy andthe Annual Training Plan.

Assistswith exteriortraffic and crowd control, including parkingenforcement, valet parkingassist, and vehicularassistance

UtilizesInterview and Interrogation tactics touncover information about incidents that have occurred.

Completes patrolling with a community-orientedapproach.

Licensure, Registration, and/or Certification Required:

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.  Recertification is notrequired

For North Carolina teammates, an Armed Guard License issued by NCPrivateProtective Services must be obtained within1year andmaintainedthrough training and competency assessments.

NIMS Compliance Certification

Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).

Must meet State of IL Department of Financial and Professional Regulation licensing requirements andableto obtain a Firearm Control Card (FCC) for Proprietary Personnel within90 daysof hire.

Stop the Bleed Certification

A valid driver’s license issued by the Division of Motor Vehicle.  

Certified in Conducted Energy Weapon (e.g.TASER) use within90 daysof hire and periodically thereafter.

Maintains strong awareness of street drugs, gang activity, and human trafficking.

Education Required:

An above average level of emotional intelligence, includingempatheticand compassionate responses toteammate,visitor,and patient incidents.

The ability to function ina work environment in whichwe maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.

Adailycommitment to patient-centered safety practices.

Collaborative workwith medical staffand external law enforcement, asappropriate

The ability toremain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility

The ability to interact with peers with positive intent andcreateinnovativesolutions through collaborative relationships

Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafterTeammates already employed in Public Safety Officerpositionprior to “7-28-24” will have18 monthsto comply.

Illinois team members must have completedStateof Illinois 20-hour Basic Security Officer course with semi-automatic pistol endorsement.

Willingness to carry a department authorized firearm while on dutyThe firearm and level III holster must bepurchasedupon hire, supplied, andmaintainedby the Officer as outlined in the Public Safety Firearms Policy and approved by theDepartmentRange Masters.

Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assistedProbationary Officers must completerangequalificationwithin their 90-day probationary period and must attend the first qualification date within their probationary period.

Demonstrated ability to exercise mature judgment and sound reasoning whilemaintaininga courteous and tactful demeanor in dealings withteammates, visitors, and patients, even if they are verbally aggressivepersons

Demonstrated experience in quickly assessing dangerous situations and takingappropriate action

Demonstrated ability in verbal and written communications.

Ability to use a computer to document work (e.g.Microsoft Word, Excel, navigating a web page, and database entry).

Ability to defendself-and/orothers in case of physical confrontations when de-escalation efforts fail and there is cause tophysically restrain a person against their will who isnon-compliantandcommitting a criminal act orlacks capacity and isattemptingto elope

Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.

Ability to communicate via radio and telephone with clear diction without impediments.

Physical Requirements and Working Conditions:

Must sit, stand, walk, and drive throughout the workdayand mustlift upto 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.

Mustpossessthe handstrength, dexterity, and ability to safelyoperatea firearmMust perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and withoutassistdevices.

Have 20/20 vision in both eyesorcorrectable to 20/20 with corrective lenses in both eyes.

May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must bewornas necessary.

Operates allequipmentnecessary to perform the job.

Frequent exposure to aggressive behavior and emotionally charged situations.

Must be able to handle personal stress andpossible violence

Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able toassistclinical teammateswith lifting patients of all sizes

Behavioral Threat Assessmentknowledge

Use of Force Review

Crime through environmental design awareness

Ability to present material andfacilitatemeetings