Job Description

Posting number: 112826PP

Department: Police

Job classification: Public Safety Dispatcher II

Posting type: Open

Categories: Public Safety, Dispatch, 911 Telecommunications

Summary

***Special Internal Recruitment***

This is an internal promotional opportunity for current City of Reno Public Safety Dispatcher I employees who have been identified as having met the minimum qualifications to be promoted.

The ideal person in this position will receive, evaluate, prioritize, and dispatch public safety calls for service. They will respond to emergency and non-emergency calls and operate a variety of communication equipment including radio, telephone, telephony, TDD and multiple computer systems.

Examples of duties

• Receive, evaluate and prioritize emergency and non-emergency police, fire, medical, and rescue calls for service; determine nature, location and pertinent details of incidents and dispatching of field units to situations as necessary for multiple public safety agencies in the area.
• Operate a variety of emergency dispatch and communications equipment including a Next Generation E911 (NG911) telephony system, an 800 MHz radio system, a Public Safety Computer Aided Dispatch (CAD) system and general office equipment; enter pertinent information regarding calls for service into various computer systems, according to established procedures and guidelines.
• Maintain awareness of field unit activities within the computer aided dispatch (CAD) and manual card systems; communicate with field units through radios in accordance with Federal Communications Commission (FCC) regulations; maintain status and location of units.
• Coordinate the receipt of both emergency and non-emergency calls and relay information and assistance with other law enforcement, fire, medical, and other emergency response agencies as required.
• Evaluate the nature and severity of the calling party’s situation to assist in determining call priority and necessary responding equipment.
• Simultaneously respond to multiple emergencies on multiple radio channels from various public safety agencies, including law enforcement, fire, and emergency medical services.
• Retrieve and enter information from local, state, and federal computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, and other related information; relay information to field units.
• Maintain accurate and complete logs and records of all activities and calls that are received and dispatched.
• Perform a variety of functions related to public safety dispatch operations.
• Perform related duties as required.

Qualifications

The following minimum qualifications are required to be met at the time of application.

Work Experience:

• Two (2) full years of public safety dispatch experience, or equivalent, with a public safety agency within the last (3) years.

OR

• One (1) full year of public safety dispatch experience or equivalent, with a public safety agency within the last three (3) years AND have obtained one or more of the following certifications:

Certification:

• Certified Emergency Dispatcher (International Academies of Emergency Dispatch EFD/EPD/EMD or equivalent)
• P.O.S.T. Certified Dispatcher (NV or out of state)

Supplemental information

To Apply:

Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs before the close of this recruitment. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 11th-floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of a Training and Experience evaluation (T&E) weighted at 100%.

Training and Experience Evaluation (T&E) Details

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Employee/Veteran Preference in the Event of Tie Scores:

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Rule VIII - Promotion, Section 9. Seniority Credit.

Appointment and Certification:

Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Questions/Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.