Job Description

Under the direction of the Manager, Dispatch Shift, the Public Safety Dispatcher is responsible for performing their duties and responsibilities in accordance with all established laws and regulations to include the San Manuel Department of Public (DPS) Safety Policies and Procedures. These duties include operating all radio-telephone transmitting and receiving equipment along with the computer-aided dispatch system; All information must be recorded in a timely, accurate manner, recording all pertinent information for emergency and non-emergency request for service from the Tribal Community, Resort, Casino, Offsite properties; as well as law enforcement agencies, fire, medical or other emergency services. This position uses multiple communications systems to coordinate emergency calls; relay information and assistance; directly coordinates requests involving law enforcement agencies and other emergency response personnel, provides notifications in accordance with predetermined plans across all Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Uses multiple communications systems to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire, emergency service agencies and other Departments. Conducts immediate public safety threat analysis and coordinate with law enforcement and other Enterprise Departments. Broadcast all immediate public safety emergencies and Be On the Lookout (BOLO) information across all radio channels and enter data into the Computer Aided Dispatch Software (CAD) system.
2. Receives, screens, enters, dispatches, and monitors high volume of emergency and non-emergency calls for service through the computer-aided dispatching system for the enterprise; Tribal community; other law enforcement, fire, and emergency services agencies. Tracks availability status of all Public Safety units: maintains regular contact with all units on emergency and non-emergency assignment, maintains and tracks current location of Public Safety units, accurately maintain, and update daily computerized log of all Enterprise field/ facility/units/officers dispatched.
3. Monitors emergency alarm systems, analyzes recorded and live surveillance video of non-gaming activities to detect any suspicious activity which may pose a risk to employees, vendors, guests, Tribal Community or Casino/Resort/Offsite operations. Accurately reads, interprets, inputs and relays information obtained from the Tribal Community, employees, customers, and other law enforcement/public safety personnel into the CAD Software.  Makes appropriate risk and safety notifications across the enterprise.
4. Determines the number of public safety units, and which units, to dispatch by considering such factors as time of day, description, and location of calls, units available and probable degree of hazard to Tribe, Public and the responding units. Performs camera checks and inputs Surveillance Technical Work Orders or Malfunction Forms and reports any other problems pertaining to surveillance equipment.
5. Provides support to the Tribal Community through different services to ensure safety; to include Tribal Elder checks during power outage to screen for possible medical or other emergency assistance. Handles Tribal community dispatch services of animal control, environmental factors, and beekeepers.
6. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.
• Associate in criminal justice related field preferred.
• Minimum three (3) years of experience in high volume customer service environment; including dealing with the public in stressful situations required.
• Must be 21 years of age.
• Prior Law enforcement or Fire Emergency Dispatch experience is strongly preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Include demonstrated functional, technical, or behavioral, leadership competencies (Decision making, collaboration, teamwork, results orientation, communication, building relationships, strategic planning, accountability, integrity, customer service, problem solving, field specific, etc).
• Ability to multi-task, lead and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
• Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
• Must have excellent written and verbal communication. Bilingual abilities are a plus.
• Experience conducting, assessing, and mitigating security threats is preferred; Ability to distinguish between emergency and non-emergency calls.
• Knowledge of basic communications rules and regulations governing operation of radio and telephone transmitting and receiving systems.
• Knowledge of standard radio broadcasting and dispatch procedures and policies; Knowledge of policies and procedures for receiving and processing emergency and non-emergency calls for service.
• Knowledge of landmarks on the reservation, tribal properties, and casino locations as well as geographic boundaries and streets on the reservation and in the surrounding area.
• Knowledge of Public Safety radio codes, ten codes, phonetic alphabet, and practices and procedures; Knowledge of basic criminal and civil law including tribal codes and ordinances.
• Ability to operate the department's computer, Microsoft Office, and CAD phone systems, and radio equipment.
• Ability to use creative and proactive problem-solving skills in unusual situations as well as exercise good judgment and make sound decisions quickly in an emergency situation; Ability to effectively communicate with and elicit information from upset and/or irate customers, tribal members, or employees.
• Ability to listen to incoming phone information or radio information and assimilate spoken instructions and/or information from other Enterprise Public Safety communications dispatchers and/or supervisors.
• Ability to shut out extraneous information from other radio channels and co-workers, while selectively listening to information recognized as crucial, or of an emergency nature.
• Ability to understand and follow oral, written, and electronically transmitted instructions.
• Ability to establish and maintain positive working relationships with communications employees and supervisors, Public Safety personnel, other Enterprise personnel, law enforcement and/or fire department personnel.
• Pass typing testy at a speed of at least thirty-five (35) words per minute with 90% accuracy.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must possess a California Peace Officer Standards & Training (POST) Basic Dispatch Certificate or obtain certification within one year of employment.
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!