SUMMARY OF ROLE:

The Public Relation Officer is responsible for facilitating
mortgage-related formalities with external government entities, including the
Ministry of Housing (MOH), Ministry of Commerce and Industry (MOCI), and Muscat
Clearing & Depository. The role supports legal and commercial mortgage
creation for Corporate, SME, and Islamic banking customers, and ensures proper
documentation handling and compliance. The position also provides backup
support to retail PRO functions and coordinates with internal departments to
ensure accurate and timely execution of assigned tasks.

KEY RESPONSIBILITIES:

Responsibilities

1.
Mortgage
Coordination & Documentation:

•
Coordinate
the creation of legal mortgages at MOH for Corporate and SME customers
(Conventional and Islamic).

•
Facilitate
commercial mortgage creation at MOCI and update the bank’s name in company
commercial records.

•
Receive
original Mulkiyas, MOH receipts, and mortgage agreements from relevant
authorities and branches.

2.
External
Government Engagement:

•
Deliver
share pledge letters to Muscat Depository and follow up on confirmations.

•
Complete
mortgage processing procedures with MOH and MOCI, ensuring compliance with
legal requirements.

•
Initiate
contact with government departments and regulatory bodies as required for any
documentation or clarification.

3.
Support
& Backup Activities:

•
Provide
backup support to Retail mortgage operations when their PRO is on leave.

•
Assist in
mortgage-related file organization, tracking, and physical movement to other
branches or locations.

•
Ensure
timely filing, scanning, and safekeeping of documentation in accordance with
internal standards.

4.
Process
Innovation, Automation & Digitalization:

•
Drive
continuous process improvement through innovative, automated, and digital
solutions once required

5.
Business
Control & Governance

•
Ensure
adherence to the bank's policies, regulatory requirements, and industry
standards in all operational activities.

6.
Self/People
Development & Continuous Learning:

•
Continually
update oneself through knowledge acquisition, on-the-job training, or project
involvement; advocate and support others to do the same.

Requirements

• 
  Omani Nationality only
• 
  Minimum qualification Diploma in Business Administration or a related field; Bachelor's degree preferred.
• 
  Minimum 5 years of experience in banking operations, with strong exposure to retail and corporate loan documentation.