Job Description

• Job ID: 61684
• Job Category: Administrative and Customer Service
• Division & Section: Economic Development & Culture, EDC Entertainment Industries
• Work Location: City Hall, 100 Queen St W, Toronto, M5H 2N1
• Job Type & Duration: Part-time, Temporary Vacancies (6 months)
• Hourly Rate: $22.67 to $24.68 TPT004, L79 PTB Wage Grade 79T2
• Shift Information: Monday to Friday, up to 35 Hours Per Week
• Affiliation: L79 PTB
• Number of Positions Open: 3
• Posting Period: March 4 2026 - March 18 2026

Information Session

All interested applicants are invited to attend a Virtual Information Session designed to provide you with a comprehensive overview of the Program Support Trainee and Public Outreach Trainee role(s) within the Economic Development and Culture Division. This session will provide you with an opportunity to:

Learn About the Role Gain a deeper understanding of the Program Support Trainee and Public Outreach Trainee position(s) and the core responsibilities.

Connect with Hiring Managers Interact with our Hiring Managers who will discuss the qualities and skills we value in candidates for this role.

Ask Questions We encourage you to come prepared with any questions you may have about the role or the organization.

Date: Thursday March 13, 2026

Time: 12:00 pm – 1:00 pm

Register Below:

https://events.teams.microsoft.com/event/62ed2636-1711-468a-8638-b54568c68014@f0bc8ec6-9ed8-4d0c-9189-411ad949cc65

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 3 million people. Consistently ranked one of the world's most livable cities, we are a global centre for business, finance, arts, and culture, and are proud to be a Host City for the upcoming FIFA World Cup. Join the award-winning Toronto Public Service as a Public Outreach Trainee within our Economic Development and Culture Division. This position is an important part of Information Services, a portfolio of programs in the Visitor Economy Office that seek to improve visitor experience and cultural/economic impact in Toronto. Public Outreach Trainees are central in delivering direct outreach to welcome and inform tourists, newcomers, and residents and to support people and organizations that work with visitors. We are seeking an enthusiastic, outgoing individual with Toronto knowledge and a passion to connect with visitors.

Major Responsibilities

• Travels to various locations and/or attends special events with sta ff to distribute and provide information and answer general questions.
• Delivers trailer/equipment and ensures cleanliness of site/equipment.
• Assists with packing, loading, lifting, moving, delivering, setting up, maintaining and unpacking supplies, displays etc.
• Monitors, records and maintains product inventory.
• Distributes and provides information and answers inquiries regarding the City site/equipment.
• Documents events/findings. Attends staff meetings and reports on event issues.
• Assists with assembling and compiling data and information packages. Distributes to events staff.
• Assists in administering surveys, distributing material and collecting and inputting data.
• Assist with organizing and presenting data collected. May utilize various software packages.
• Assists with various office functions.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Post-secondary education in a discipline pertinent to the job function (i.e. hospitality, business, marketing, tourism or other relevant field), or an approved combination of education and experience.
• Experience engaging with the public and providing front-line customer service in a marketing or tourism related position or as a promotional representative.
• Experience in performing administration, clerical support duties, or community outreach, community engagement activities/ event planning.
• Experience using Microsoft Office Suite (e.g., Word, Excel, PowerPoint, and MS Outlook).
• Must possess and be able to maintain a valid Province of Ontario, Class “G” Driver’s License.

You must also have:

• Strong overall knowledge of the City of Toronto including its tourist attractions, cultural institutions and entertainment offerings, neighbourhoods and shopping districts, festivals and events, public transit system and major roads.
• Ability to provide directions by reading and utilizing a map.
• Ability to use technology and computer software such as Microsoft Office Suite and the ability to research information.
• Outgoing personality and ability to engage the public.
• Ability to work independently and cooperatively within a team setting.
• Excellent time-management, organizational and problem-solving skills.
• Ability to lift/move boxes of brochures up to 50 LBS.
• Strong interpersonal skills with the ability to communicate effectively.
• Ability to communicate in multiple languages would be an asset.
• Certification in Standard First Aid/ CPR Level C would be an asset.
• Flexibility to work day, evening and weekend shifts.
• Must be available to work a minimum of four shifts per week, including weekends, although not guaranteed.
• Ability to travel to various locations within the GTA to promote tourism and events
• Experience driving half ton pick-up trucks and willingness to obtain City’s driver permit.

Note: This position may require travel within the city, the ability to lift heavy objects, walk and stand for long periods of time and work in various outdoor work / weather environments (i.e., heat, sun, rain, etc.).

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process