Job Description

Posting number: 26-00626

Department: Family Services

Job classification: Public Benefits Program Supervisor / Grade 123

Posting type: Open

Categories: Community Services, Social Services

Loudoun County is one of the fastest-growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Public Benefits Supervisor. The successful candidate will join the Public Benefits team within the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Examples of duties

Make a meaningful impact in your community while leading a team dedicated to helping individuals and families access essential public assistance programs.

The Loudoun County Department of Family Services is seeking an experienced and motivated Public Benefits Supervisor to join our Public Benefits Unit. This leadership role offers a unique opportunity to guide and develop a team of eligibility professionals while ensuring residents receive timely, accurate, and equitable access to critical services, including the Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance for Needy Families (TANF).

As a Public Benefits Supervisor, you will provide direct supervision to a team of approximately 6–8 eligibility staff responsible for processing applications and managing ongoing public assistance cases. You will play a key role in ensuring compliance with state and federal regulations, maintaining high standards of program integrity, and promoting operational excellence through coaching, quality assurance, and performance management.

In addition to overseeing eligibility operations, you may serve as the lead for a specialized program area, including Customer and Triage Services, Long-Term Services and Supports (LTSS), Training and Quality Control, Energy Assistance, or Refugee Cash Assistance.

What You'll Do

• Lead, coach, and develop a team of eligibility professionals to achieve performance goals and deliver exceptional customer service.
• Monitor casework and service delivery to ensure compliance with state timeliness, accuracy, and program integrity standards.
• Analyze reports, workload data, and case activity to identify trends, address challenges, and improve operational outcomes.
• Provide guidance and technical expertise on complex eligibility determinations, policy interpretation, and case resolution.
• Deliver training, mentoring, and professional development opportunities to enhance staff knowledge and performance.
  
• Collaborate with community partners, agency leadership, and state stakeholders to support program objectives and service delivery.
• Respond to escalated customer concerns and support staff in resolving complex service issues.
• Foster a culture of accountability, continuous improvement, teamwork, and customer-focused service.
  

What We're Looking For
Successful candidates will possess:

• Comprehensive knowledge of SNAP, Medicaid, and TANF policies, procedures, and eligibility requirements.
• Strong leadership and supervisory experience, including coaching, mentoring, employee development, and performance management.
• The ability to interpret and apply complex public assistance policies while ensuring accurate and timely program administration.
• Experience developing and delivering presentations, training programs, and staff development initiatives.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• The ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• A commitment to customer service and the ability to build and maintain effective working relationships with staff, customers, community partners, and stakeholders.

Join a team committed to public service, innovation, and continuous improvement. This position offers the opportunity to make a lasting impact on the lives of Loudoun County residents while helping shape and develop the next generation of public benefits professionals.

Hiring salary is commensurate with qualifications and experience.

Qualifications

Bachelor’s degree in a Human Services field related and three (3) years of professional experience in a social services public benefits department including one (1) year supervisory experience, or equivalent combination of education and experience.

Preferred Qualifications:

• Experience supervising staff responsible for both intake and ongoing case management functions.
• Experience monitoring performance related to timeliness, accuracy, and payment error reduction initiatives.
• Experience handling complex customer service issues and resolving escalated concerns.
• Bilingual (English/Spanish)
  
  

Supplemental information

The successful candidate must:

• Pass pre-employment background check including criminal, credit, CPS, and DMV checks.
• Have a valid driver's license and good driving record (driving records may be reviewed annually for continued qualification).
• Hold (or obtain, if so permitted) licenses required by law for assigned position.
• Hold and or obtain additional certifications required by the Department.