Job Description

Posting number: 26-01408

Department: Business Operations

Division: Client Access and Intake

Job classification: Community Health Worker I

Posting type: Open

Categories: Administration, Clerical & Data Entry, Community Services, Health Services, Mental Health, Public Health, Miscellaneous, Customer Service, Records Management, Medical Billing & Coding, Medical/Dental, Community and Social Services, Health Care Support, Office and Administrative Support, Medical

Do you have good working knowledge of all benefit types including Medicare, Medicaid and third-party insurance? How about knowledge of public and private resources as well as internal, agency financial policies or some knowledge of healthcare industry financial processes and policies. If so, then we invite you to apply for our part-time Community Health Worker I position. *Salary is based on experience and may increase.

Examples of duties

• Assists clients with access to and navigation of public benefits, health insurance, and other supportive programs.
• Completes and files basic applications for health care coverage or other financial support for health-supporting program access, such as for Medicaid, local access to care programs, food assistance programs, and hospital financial assistance.
• Follows individual client application status through to resolution and communicates outcomes.
• Collects sensitive information from clients and conducts client income assessments during face-to-face visits.
• Applies agency financial policies to individual client circumstances, including eligibility for reduced fees.
• Assists clients and direct service staff with understanding the Medicaid program and process for obtaining and maintaining benefits.
• Provides basic, culturally competent, education on common health insurance topics, including explanation of co-pays, coinsurance, premiums, deductibles, and payment options and minimum payments.
• Conducts telephone outreach to clients to discuss coverage options and schedules follow-up.
• Refers clients to community-based resources or other Health Department services as necessary.
• Demonstrates the ability to work within multiple electronic systems in order to respond to client needs.
• Performs concurrent documentation as necessary and adheres to established productivity expectations.
• Maintains confidentiality of privileged information and adheres to patient privacy laws and demonstrates sensitivity and understanding of other ethnic groups and cultures.
• Participates in emergency response activities as assigned.

Qualifications

Start date: October 5, 2026