Job Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here, you’ll discover a workplace that combines world-class hospitality with endless opportunities to explore and grow.

Nestled in Jasper National Park, our resort is more than a place to work, it’s a community. We are passionate about creating unforgettable guest experiences while fostering a supportive environment for our colleagues. Join us and make every day an extraordinary adventure.

Our guest rooms and accommodation spaces at Fairmont Jasper Park Lodge are being fully refreshed with new finishes, furnishings, and amenities. Housekeeping team members will be among the first to work in brand-new spaces, supporting elevated cleanliness standards and luxury presentation.

This role requires attention to detail, adaptability, and pride in maintaining new product to a high standard from day one. As rooms transition through renovation phases, flexibility and a strong work ethic are essential. If you take pride in your work and enjoy caring for new spaces, this is an opportunity to help set the benchmark for our next chapter.

Learn more here: Jasper Resort Renovations | Fairmont Mountain Jobs

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Public Areas Head Houseperson. As a Public Areas Head Houseperson your support and leadership will ensure your hotel remains clean, beautiful, welcoming – and also a source of pride.

What you will be doing:

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Supervision and continual training/recognition of the Public Areas colleagues
• Daily upkeep of all public areas in regards to cleanliness, maintenance and quality control
• Assist with all guest inquiries that arise during their shift
• Maintain good departmental and inter-departmental communication
• Ensure that all equipment is maintained and in good working order
• Coordinate with Housekeeping Head Houseperson with regard to scheduling, task assignments, and projects
• Review daily function activity to ensure all necessary time lines are met
• Assist with inventory control
• Attend communication meetings
• Work a variety of shifts, over a 24 hour period
• Following all safety and sanitation policies
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected 
• Other duties as assigned

Qualifications

Your experience and skills include:

• Supervisory experience an asset
• Previous experience in housekeeping required, minimum one year
• Valid Alberta drivers license required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting rate of Pay: $22.49 per hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com

Want to learn more about this opportunity? View the complete job description by clicking this link: Public Areas Head Houseperson.pdf

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