Job Description

About us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of Inspire Incredible.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

About the Role

As a Public Area Attendant, you’ll help create a welcoming and memorable experience for our guests by keeping all public and back-of-house areas of the resort clean, well-presented, and maintained to a high standard in line with IHG luxury standards.

You’ll take pride in making sure every area is consistently guest-ready, while delivering friendly service, responding to guest requests, and supporting the wider Housekeeping team to ensure the resort runs smoothly day to day.

Your day-to-day responsibilities will include, but are not limited to:

• Keeping all public areas clean, tidy, and well presented, including lobby, corridors, lifts, restrooms, outdoor spaces, guest facilities, and back-of-house areas.
• Ensuring all spaces are always guest-ready with strong attention to detail and presentation.
• Responding to guest requests in a friendly, professional, and timely manner.
• Completing daily cleaning duties such as vacuuming, mopping, polishing, dusting, waste removal, and replenishing supplies in line with resort standards.
• Reporting maintenance issues, safety hazards, or cleanliness concerns to ensure they are resolved quickly.
• Assisting with deep cleaning projects, event set-ups, and seasonal cleaning as required.
• Working closely with the Housekeeping team and other departments to help deliver a seamless guest experience.
• Supporting the wider Housekeeping team during busy periods to help daily operations run smoothly.

Base rate $27.48 + penalties + loading

What we need from you

• Previous housekeeping or cleaning experience in a hotel or similar environment is preferred.
• A positive attitude with a strong eye for detail and pride in your work.
• Good communication skills and a friendly, guest-focused approach.
• The ability to work both independently and as part of a team.
• Reliability, flexibility, and a willingness to assist across different areas when needed.
• The ability to work in a fast-paced environment and manage time effectively.
• Physical capability to perform the duties of the role, including standing for long periods, repetitive movements, lifting, bending, and pushing housekeeping trolleys.

What we offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• A great range of employee, friends, and family discount rates across InterContinental Hotel & Resorts properties.

At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

If you require any adjustments during the recruitment process, please let us know, we're here to support you.

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Applications close on 18th August 2026. We will be reviewing and conducting interviews throughout the advertising period. The application may close earlier if the position is filled