Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Public Area Attendant is responsible for cleaning and maintaining the Lobby, Lower Lobby, Elevators, Rest Rooms, Courtyard, Outlets and Hotel Office Areas.

Principle duties and responsibilities (Essential Functions) include:

• Key Job Functions
  • To establish a comprehensive understanding and demonstrate the Sonesta guest standards
  • To establish and maintain a comprehensive understanding of all: cleaning chemicals, air fresheners and supplies required for this position
  • To establish an understanding and the knowledgeable for all surfaces to be cleaned and appropriate cleaners
  • Ensure rest rooms are clean and maintained in an excellent state of police. Bathroom rounds should be made every 30 minutes and every 15 minutes during special events/functions
  • Ensure bathrooms are disinfected during each round
  • Report all maintenance problems and follow up to completion
  • Report all carpet/ upholstery spill/spots
  • Ensure the following are cleaned as they are used: ash trays and urns, tables, counter tops, windows, and mirrors
  • Dust Mop all floors and dust all furniture at the start of each shift, 45 minutes before the shift ends and as needed
  • Maintain contact with housekeeping via radio/pager
  • Respond to hotel requests within 15 minutes
  • Remain visible in work area any other duties given by management.
  • Collect any Lost/Found items in the Public Area, entering the information in the Lost/Found log maintained in the office
  • Inventory stock and supplies to ensure adequate supplies

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone

• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
  • Treat people with respect; Keep commitments; inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience
• Have basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette;
• Have the ability to comfortably interact with guests, work alone or with others;
• Maintain Sonesta uniform and grooming standards
• Comfortably work in a diverse environment with regard to guests, members of the Housekeeping T.E.A.M. and hotel employees
• PC-based computer platforms (Smartphone technology to report maintenance discrepancies)

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.