Job Description

Job Identification:

We are looking for a PTP Service Desk Team Lead to be a part of our Finance Service Center team located in İstanbul, Türkiye.

What We Expect:

• Deliver the highest quality of service as defined by the PTP Service Delivery Leader in conjunction with the business units,
• Meet the KPIs included in the Service Partnership Agreements (SPAs) and all relevant productivity targets,
• Lead and motivate a team, with responsibility for delivering compliance, accuracy and timeliness on defined services,
• Develop high performing teams through effective coaching,
• Ensure timely and accurate support regarding Payments queries e.g.: payment date, invoice status,
• Provide support to vendor master data collection and verification,
• Escalation of queries for exception handling as appropriate,
• Establish, manage and grow customer relationships with both internal and external customers through maintaining open communication channels and developing high standards for service delivery,
• Assist in the performance of vendor reconciliations,
• Conduit for resolution of all day-to-day payment related issues for all interested internal and external parties,
• Provide input into the continuous process improvement,
• Ensure that all process controls are operational, actively identify control gaps and recommend possible solutions,
• Ensure compliance with FSC standard processes and Service Partnership Agreements (SPAs),
• Recognize and communicate potential issues/risks within the team and work with the team to generate potential solutions,
• Challenge current processes/practices identifying improvements where applicable.

Qualifications:

• 4+ years in in an accounting role; previous experience managing a service desk will be considered an advantage,
• Good command of English (both written and verbal); Knowledge of one of the following languages will be considered an asset: Turkish, Arabic, Russian or any of the CA local languages,
• Solid user of MS applications,
• Good experience with the PTP process; knowledge of Readsoft and SAP would be an asset,
• Strong focus in providing the highest level of customer service to both internal and external customers,
• Ability to coordinate with other internal departments to deliver a seamless service to customers,
• Confident, self motivated and enthusiastic,
• Strong written and verbal communication skills,
• Accepting/adapting to cultural differences,
• Process improvement skills,
• Task & time management skills,
• Solid analytical skills.

What We Embrace:

• “People Centered” Focus
• Equal Salary Advocate
• A Globally Diverse/An International Workplace
• Inclusive Team-Building Activities
• Digital Learning Opportunities
• Leadership Exposure With Organizational Events
• Inclusive Language And Culture
• Social Clubs/Networks
• Inclusive/Family-Friendly Policies

Who We Are

CCI is a multinational beverage company which operates in Türkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. CCI produces, distributes and sells sparkling and still beverages. CCI employs more than 10,000 people, has a total of 33 bottling plants, and 3 fruit processing plants in 12 countries, offering a wide range of beverages to a population base of 600 million people.

Our purpose at CCI is to create value for our employees, customers, consumers, and community. In line with our vision to become the best FMCG company, we put people at the core of everything we do. We achieve successful results with our people who come together as One Team, committing to live by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to become a great place to work, which is inclusive, diverse, and inspiring, with its key organizational and leadership capabilities.

Encouraging a diverse and inclusive organization is core to our commitment at CCI, that's why we nurture it in everything we do. We are proud to become the fourth company to obtain the EQUAL-SALARY global certification and proud to be an Equal Opportunity and Affirmative Action employer, covering in all our countries.

We take responsibility for the future with our Sustainability Commitments for 2030.

Focusing our roadmap on six main areas, including packaging, water, and climate on environmental issues; human rights, diversity & inclusion, and community investments on social issues, we pledged 9 commitments to continuously improve our efforts. To ensure that by the year 2030, 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members are comprised of women.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.