Job Description

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Gdańsk

Language: English

Main purpose of the position:

In this role, you will be part of a dynamic team supporting both supplier account management and transactional processing activities. You will take ownership of supplier statement reconciliation and coordinate issue resolution through the Jira ticketing system, ensuring timely responses and root cause analysis in line with internal Service Level Agreements.

Your responsibilities will include handling daily incoming queries from suppliers, employees, and the ISS Finance Community, driving compliance across key stakeholders using system data and reporting. You will also support the processing of employee expenses and supplier invoices across various platforms such as Concur SAP, Coupa, DCS, Maximo, and Saffron.

Day-to-day interactions will involve close collaboration with external vendors, ISS employees, and procurement teams to ensure smooth operations and adherence to ISS policies. This is a great opportunity to grow within a global organization and contribute to the success of our Finance Service Center.

What will you do:

Supplier Account Management & Compliance:

• Take full ownership of assigned supplier accounts and ensure they are reconciled and cleansed in line with the Supplier Statement Reconciliation (SSR) Policy.
• Manage relationships with critical suppliers and drive compliance across stakeholders to ensure right-first-time invoice submissions.
• Respond to supplier and business PTP queries via the ISS query portal (Jira).
• Collaborate with Procurement to re-educate business users on best practices and invoice compliance.
• Ensure timely resolution of issues with root cause analysis to support adherence to the Prompt Payment Code (PPC).
• Support internal and external audit requests and participate in improvement initiatives to maintain system integrity.

Transactional Processing:

• Process third-party supplier, internal supplier, and subcontractor invoices/credit notes in accordance with HMRC and ISS policies.
• Reject non-compliant invoices and ensure timely review and processing to support prompt payments.
• Handle employee and business queries related to invoices via Jira.
• Download and prepare documentation for audit purposes and contribute to special projects as needed.

Who you will work with:

• Suppliers, business stakeholders, PTP Managers, Project Managers, and Associates

Professional skills you possess:

• A university degree, preferably in finance and accounting, or the last year of studies
• Detailed knowledge across Procure to Pay processes (3-way match)
• Very good knowledge of English in speech and writing, allowing for easy communication with external and internal English-speaking clients
• Intermediate level of IT skills must have proven experience of Vlookups and Pivot tables
• Prior experience of working with an outsourced Finance Shared Service Centre is preferable but not mandatory

Personal skills you excel:

• A self-starter with a strong ethos in Customer focused outcomes
• Uses data to generate, evaluate and act on options and opportunities for Issue resolution
• Build and maintain robust relationships with key stakeholders
• Forward thinking, with tenacity
• Work independently and as part of a team, to tight deadlines
• Challenge the status quo
• Resilient to overcome adversity
• Clearly articulates the requirements of others

What do we offer:

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, Christmas bonus, My benefit points
• Hybrid work and location in the center of Gdańsk

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you can apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves