Job Description

Responsibilities

This position is responsible for preparing platelet products that meet the safety, purity, and potency requirements of the FDA and AABB. In addition, the position is responsible for sampling and testing QC samples.

Essential Functions:

• Upholds a customer service level that ensures every attempt is made to meet the customer's needs.
• Perform as a member of the Product Control and Labeling team.
• Must be able to confidently communicate and interpret immediate information in English to all members of the public and CBC staff.
• Receive and perform data entry and component configuration as needed.
• Perform all activities related to the release, quarantine or discard for all product types:
  • Visual inspection of blood products.
  • Label all acceptable product types, as applicable.
  • Segregate all unacceptable products by applicable storage locations.
  • Appropriately discard unacceptable products.
• Perform weekly, monthly and annual inventory of all product types.
• Perform label stress testing.
• maintain accurate and complete records.
• Independently perform self-review of tasks completed and critique appropriately.
• Perform required equipment maintenance and quality control on equipment as applicable.
• Identify problems that may adversely affect products, troubleshoot and perform corrections, if applicable.
• Quarantine when required and submit Non-Conformance notifications as applicable.
• Respond to environmental and storage alarms and perform corrective actions when necessary.
• Exemplifies CBC's Customer Service Mission and Core Values.

Other Functions:

• General lab cleaning with appropriate disposal
• Assist with supply receipt and inventory
• Push/pull a wheeled cart up to 100 lbs.
• Maintenance and cleaning of printers as scheduled
• Filing documentation for the department as required
• Makes recommendations to improve organizational processes
• Any related duties as assigned.

Qualifications

EDUCATION & EXPERIENCE

Education:

High school diploma or equivalent or higher required; College credits equivalent to an asociate degree preferred.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge:

Working knowledge of AABB, FDA, and OSHA regulations

Working knowledge of computerized accounting systems.

Knowledge of a variety of software applications (Microsoft Office Suite).

Skills & Abilities:

Excellent verbal and written communication skills.

Excellent Customer Service skills.

Ability to solve problems and work independently.

Ability to work well with others.

Excellent organizational skills and ability to multi-task.

Strong attention to detail in all work processes.

Ability to work independently with minimal supervision.

High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated pose, tact and diplomacy in dealing with a variety of staff up to and including executive leadership.

Ability to communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings.

Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.

Ability to work in a strong team environment.

Ability to plan and organize job tasks or resources in an efficient manner.

Ability to be responsive and available to management in order to address issues and concerns as they arise.

Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions or approaches to problems within established policies and procedures.

Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.