Job Description

Sales Supervisor

About the Brand:

BORN IN RIO DE JANEIRO
FRESCOBOL CARIOCA was founded in honour of  frescobol - the original beach bat-and-ball game born on Copacabana Beach in 1945.
Celebrating connection and the joy of movement, it has become a game of rhythm & ritual, embodying the spirit of life in Rio, where the sea meets the city.
Our collections echo this same harmony, designed to move effortlessly between beach & metropolis, style & leisure sport - uniting artisanal craftsmanship with timeless design across ready-to-wear, swimwear, footwear & accessories.

A bout the Role:
We are seeking a passionate and driven Sales Supervisor for our FRESCOBOL CARIOCA boutique in SOHO. As a key leader in our team, you will play a pivotal role in managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. Your leadership will inspire your team to create
memorable and elevated in-store experiences, reflecting the prestige and excellence of the brand.
As a Sales Supervisor, you will work closely with the Store Leader/General Manager
to implement strategic initiatives designed to boost team performance, increase
revenue, and uphold exceptional guest service standards. In this leadership role,
you will not only guide and motivate your team but also oversee key operational
functions such as inventory management, visual merchandising, and shipment
processing, ensuring the smooth and efficient running of the store.
With a one-team mindset, you will also contribute to market and brand initiatives
such as promotional events, activations, and store openings. You’ll leverage
technology and systems such as Shopify, Endear, and Slack to optimize store
operations. As a hands-on leader, you will manage both the customer experience
and support your team’s growth, all while operating independently and effectively
under pressure.
Position Qualifications:
● Must be 18 years of age or older.
● Demonstrated leadership skills with the ability to inspire, guide, and
collaborate effectively with teams to achieve both individual and
organizational goals.
● Foundational experience in retail or customer-focused roles, with a proven
track record of delivering exceptional guest experiences; experience in
related categories is highly desirable.
● Flexibility to accommodate dynamic business needs, including availability for
days, nights, weekends, and holidays.
● Active and engaged presence on the sales floor, with the physical capability
to stand, walk, climb ladders, and lift up to 50 pounds to ensure operational
excellence and an elevated customer experience.
Hourly Pay Range: X to X. Compensation will be determined based on the
candidate's experience, skills, competencies, and qualifications.
Interpersonal skills:
● People Leadership: effectively guides and motivates others through
coaching and mentoring, assists with training and building a bench of future
leaders.
● Customer-Centric & Hospitality-Driven: seeks to create genuine and
authentic connections, anticipates needs and possesses exceptional selling
skills.
● Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment
by staying nimble, maintaining a growth mindset, identifying root causes, and
creatively solving challenges.
● Collaborative Team Player: Actively seeks and offers feedback, excels at
building relationships, and thrives when working closely with teams.
● Exceptional Communicator: Possesses strong communication skills to
clearly convey information, provide constructive feedback, and foster positive
relationships with team members and clients.
● Professional & Reliable: Consistently punctual and dependable, adept at
handling client inquiries, complaints, and requests with empathy and
professionalism.
● Brand Champion & Product Expert: Demonstrates deep product
knowledge and delivers accurate, valuable insights to enhance the client
experience.
● Detail-Oriented & Efficient: Consistently produces high-quality, polished
work with exceptional efficiency and effectiveness.
Key Performance Indicators (KPI’s):
● Sales-driven performance with a focus on achieving and exceeding both
personal and team sales goals by optimizing key metrics such as Conversion
Rates, Units Per Transaction (UPT), and Average Order Value (AOV).
Consistently delivers results through proactive client engagement, strategic
selling techniques, and an unwavering commitment to excellence
● Excel in customer retention by delivering personalized experiences,
leveraging effective networking, and maintaining an exceptional Net Promoter
Scores (NPS), secret shopper results, and fostering lasting relationships.
● Demonstrate strong organizational and time-management skills,
consistently completing tasks and meeting deadlines with efficiency and
precision.