Job Description

About the Brand

Diamonds are a celebration, a memento of life’s most brilliant moments. The jewelry that represents you should be every bit as elegant and unique as yourself. At Grown Brilliance, we create 100% conflict-free, lab-grown diamonds, brilliantly set in timeless designs, modern styles, and customizable options that reflect individuality and celebrate life’s most meaningful moments.

We believe diamonds are personal. They express your style, represent your values, and tell your story. At Grown Brilliance, we don’t just create diamonds—we create diamonds that deserve you.

About the Role

We are committed to finding exceptional talent to represent our boutique. We are seeking a passionate and customer-focused Sales Advisor who enjoys creating meaningful connections, delivering exceptional service, and contributing to a successful store environment.

As a brand ambassador, you will bring the customer experience to life through authentic engagement, product knowledge, and thoughtful selling. You will build relationships with customers by understanding their needs, sharing the brand story, and providing personalized recommendations that create memorable shopping experiences.

In this role, you will support daily sales initiatives, maintain store standards, and collaborate with teammates to create a welcoming, service-driven environment. Depending on business needs, this role may include opening and closing responsibilities, keyholder duties, and supporting daily store operations. The ideal candidate thrives in a fast-paced retail setting, balances multiple priorities with attention to detail, and brings enthusiasm, professionalism, and a willingness to learn.

Hourly Pay Range: $17 – $20. This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.

What You'll Do

Deliver an Exceptional Customer Experience

• Create meaningful customer connections through authentic engagement, active listening, and personalized recommendations.
• Provide an elevated shopping experience by understanding customer needs and delivering thoughtful product solutions.
• Represent the brand with professionalism, enthusiasm, and a passion for creating memorable experiences.

Drive Sales Through Engagement

• Support store sales goals through proactive customer engagement and strong selling behaviors.
• Develop product knowledge to educate customers, share brand stories, and build purchase confidence.
• Assist customers throughout their shopping journey, from initial engagement through checkout.

Support Store Operations

• Maintain a customer-ready environment by supporting visual merchandising, replenishment, cleanliness, and overall store presentation.
• Assist with inventory tasks, shipment processing, and daily operational priorities.
• Complete opening and closing procedures, keyholder responsibilities, and assigned operational tasks as needed.
• Follow company policies, procedures, and brand standards to ensure a consistent store experience.

Contribute to the Team

• Collaborate with teammates and leadership to achieve store goals, support daily operations, and create a positive team environment.
• Remain flexible and adaptable to support changing business needs, including peak selling periods, events, and special initiatives.
• Bring a positive attitude, willingness to learn, and commitment to the success of the team.

Key Performance Indicators (KPIs)

Customer Experience: Creates meaningful customer interactions through exceptional service, product knowledge, and a welcoming store experience.

Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Order Value (AOV), and return clients.

Brand Representation: Represents the brand through professionalism, enthusiasm, and alignment with brand values.

Operational Excellence: Maintains store standards through accurate execution of daily tasks, organization, and attention to detail.

Position Requirements

• 1+ years of experience in luxury, premium, specialty retail, hospitality, or another relationship-driven customer service environment.
• Demonstrated ability to build authentic client relationships, deliver personalized service, and contribute to individual and team sales goals.
• Strong product storytelling and communication skills, with the ability to educate clients and create meaningful, personalized connections.
• Professional and engaging presence with the ability to confidently interact with clients, anticipate their needs, and resolve concerns with empathy and sound judgment.
• Highly motivated, collaborative, and comfortable working in a fast-paced, team-oriented retail environment.
• Strong organizational skills and attention to detail, with a willingness to support day-to-day store operations and maintain a polished sales floor.
• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace, preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively work on the sales floor, including standing and walking for extended periods, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

The Leap platform powers insight-driven retail experiences for modern brands, enabling scalable growth through technology, operational expertise, and retail excellence. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.

Leap Perks

• This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance.
• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued PTO:
• Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
• Part-time hourly employees accrue PTO in accordance with local laws.
• Employee discount and wardrobe allotment for participating Leap brands

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities