Job Description

North Carolina Specialty Hospital (NCSH), is a private, physician-owned medical center that opened its doors in 1926. North Carolina Specialty Hospital's commitment to growth and continuous improvement has helped the hospital maintain a number of high rankings in both quality measures and patient satisfaction. North Carolina Specialty Hospital offers surgical specialties in orthopedics, ophthalmology, ear, nose and throat as well as sports medicine, oral, plastic, podiatry, general surgery, interventional radiology, pain management, reconstructive surgery and more.

Why join North Carolina Specialty Hospital?

• Award Winning Hospital for Special Surgery
• 5 Star CMS rated facility for patient experience
• Positive Work culture
• Career growth opportunities
• Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance
• Paid Time Off
• 401k Employer Match
• Tuition Assistance

Essential Job Functions:

• Greets patients/ families promptly and courteously as the patient arrives at the hospital.
• Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
• Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
• Reviews all patient forms for completeness, accuracy, and appropriate signatures.
• Collects deposits and/or co-pays according to established guidelines.
• Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
• Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
• Utilize concepts of age/ developmental stages in interactions with patients and families.
• Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality.
• Predictable and reliable attendance is an essential function of this position
• Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors.
• Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
• Applies the principles and values of customer service and continuous quality improvement while performing day-to-day activities of the position.
• Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues.
• Adheres to Confidentiality Policy.
• Possesses comprehension of health insurance plans
• Maintains positive working relationships and fosters cooperative work environment.
• Adheres to the hospital's "Guidelines for Appropriate Conduct" in the HR Manual.
• Displays honesty and mutual respect when communicating with peers and other departments.
• Follows through on problems that may compromise effective job performance by using appropriate chain of command.
• Complies with National Patient Safety Goals.
• Universal precautions and infection control guidelines, including hand washing guidelines followed at all times.
• Performs other duties as required or assigned, which are reasonably within the scope of duties in this job classification
• Demonstrates respect for diverse backgrounds of all patients, families and co-workers.

Job Requirements

• High School Diploma or G.E.D.
• One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting.
• Effective communication skills; both orally and written.
• Computer skills needed.
• Ability to work with others within a team to ensure quality patient care.
• Strong critical thinking skills.

Our employees are critical to our success and we value their contributions. North Carolina Specialty Hospital offers a competitive compensation and benefits package and an opportunity to grow and develop your career in an environment that values employee ideas and diversity. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. We maintain a drug-free workplace and require pre-employment drug screening and background check.