The Administrative Assistant provides comprehensive administrative and customer service support to the management office. This role is responsible for handling incoming calls, assisting walk-in clients, processing tenant evaluations, managing access systems, and maintaining accurate records related to work orders, violations, and ARB applications. The ideal candidate will be detail-oriented, organized, and possess excellent communication and multitasking skills.

Key Responsibilities:

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  Answer and direct incoming phone calls professionally and efficiently.
  
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  Greet and assist walk-ins regarding access items such as clickers, stickers, fobs, and keys.
  
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  Provide general information and assistance to residents, vendors, and visitors.
  
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  Maintain organized records of tenant evaluations, work orders, violations, and ARB (Architectural Review Board) submissions.
  
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  Prepare and process correspondence, notices, and reports as needed.
  
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  Assist with scheduling appointments, meetings, and inspections.
  
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  Program and maintain gate access systems and databases.
  
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  Issue and track access devices (fobs, stickers, clickers, etc.) for residents and vendors.
  
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  Receive, log, and assign work orders to appropriate personnel or vendors.
  
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  Follow up on pending work orders to ensure timely completion.
  
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  Assist in monitoring and processing community violations and related communications.
  
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  Support ARB submissions by receiving applications, verifying completeness, and updating status logs.