Job Description

Join our Accident Benefits Claims Division and help shape the future of mental health claims management. We are seeking an experienced and licensed Psychologist to play a critical leadership role within our Accident Benefits Claims Division. In this unique opportunity, you will influence how psychological claims are managed across the organization by establishing evidence-based standards, improving clinical governance, and supporting complex claim decisions that impact recovery, return-to-work outcomes, and long-term claim exposure. Working closely with claims professionals, medical specialists, rehabilitation providers, legal partners, and senior leaders, you will help drive process improvements, strengthen decision-making frameworks, enhance provider oversight, and build internal expertise in mental health claims management. Your expertise will directly contribute to improved claimant outcomes, operational effectiveness, and sustainable financial performance while helping the organization prepare for evolving industry and regulatory requirements such as Alberta's Care-First model. At Desjardins, you'll join one of Canada's leading financial cooperatives, an organization recognized for its commitment to people, innovation, and community impact. We foster a collaborative and inclusive culture where employees are empowered to share their expertise, influence strategic decisions, and continuously grow their careers. If you are passionate about advancing mental health practices, driving meaningful organizational change, and making a lasting impact on the claims experience, this is an opportunity to help shape the future of Accident Benefits at Desjardins. More specifically, you will be responsible to:

• Provide expert consultation on complex Accident Benefits claims involving psychological diagnoses, treatment, recovery, disability, and return to work.
• Evaluate assessments, psychometric findings, treatment plans, and clinical opinions to support sound, defensible claim decisions.
• Lead the development and governance of the national Mental Health Claims Framework, including standards, care pathways, referral criteria, escalation protocols, and decision tools.
• Oversee quality and provider performance for psychological assessment and treatment services.
• Identify emerging mental health trends, risks, and recovery barriers, and recommend appropriate responses.
• Partner with Claims, Medical Services, Legal, Rehabilitation, and senior leaders to improve outcomes and manage operational, litigation, and financial risk.
• Build internal capability through training, coaching, and support for Alberta's Care-First model.
• Drive continuous improvement in treatment quality, claim duration, operational effectiveness, and portfolio performance.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Hybrid, #ON10*

What you bring to the table

• Master's or graduate degree (PhD) in Clinical Psychology, Counselling Psychology, Rehabilitation Psychology, or a related field
• A minimum of seven years of progressive experience as a licensed psychologist, including assessment, diagnosis, treatment planning, and case consultation*
• An equivalent combination of education, regulated clinical expertise, and relevant insurance, disability management, rehabilitation, healthcare, or occupational health experience may be considered
• Experience in independently assessing, diagnosing, and treating psychological conditions within their jurisdiction of practice
• Experience working in an insurance claims environment
• Advanced experience conducting and interpreting psychometric testing and psychological assessments
• Advanced experience reviewing and critiquing psychological reports and treatment plans
• Advanced experience providing expert opinions and consultation in matters involving disability, rehabilitation, insurance, workers' compensation, personal injury, or accident benefits
• Experience within the property and casualty insurance industry, Accident Benefits, disability management, workers' compensation, legal, rehabilitation, or healthcare sectors
• Experience in influencing decision-making across multidisciplinary teams and senior leadership groups
• Advanced experience developing policies, standards, frameworks, and evidence-based clinical guidelines
• Registered and in good standing with the applicable provincial regulatory body (e.g., College of Psychologists of Ontario or equivalent Canadian regulatory authority)
• Additional training or certification in occupational health, disability management, rehabilitation, trauma, chronic pain, or return-to-work programs
• Advanced understanding of psychological factors affecting recovery, disability duration, functional impairment, return to work, and treatment outcomes
• Demonstrated expertise in leading organizational change, process improvement, and capability-building initiatives
• Advanced understanding of emerging mental health trends, best practices, and industry developments
• Knowledge of Accident Benefits legislation, insurance regulations, medical-legal processes, and dispute resolution frameworks

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Property and casualty insurance (FG)

Unposting Date

2026-11-11