Job Description

Heritage Health is seeking a full-time (1.0 FTE) Psychiatric Certified Medical Assistant to join our team in Coeur d'Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

$3,000 Sign-On Bonus for Full-Time New-Hire

What You'll Love About Working Here:

Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.

Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.

Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.

Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.

Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.

Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You

Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.

Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one.

Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most.

Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence

Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.

Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more.

Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support.

We are seeking a compassionate and detail-oriented Certified Medical Assistant to join our team in delivering high-quality, patient-centered care within a community health setting. As a key member of our clinical team, you will support providers in a variety of tasks that ensure smooth and effective patient care.

Requirements

• Completion of nationally accredited Medical Assistant program or relevant work experience and certification as a Registered Medical Assistant.
• Certification from a nationally recognized organization (AAMA, NHA, NCCT or AMT) or must obtain within 6 months of hire. Minimum of one year of prior outpatient medical assistant experience preferred.
• BLS or ACLS certification or must obtain within 90 days of hire.
• Valid driver’s license and reliable transportation

Your Essential Duties:

• Assists with supply ordering and tracking by communicating supply needs
• Managing MA box work for productivity
• Timely rooming of patients, performing vital signs, taking family history, social history, medication consolidation, PHQ’s, barriers today, immunization consolidation, history of present illness and review of systems.
• Complete any in-office standing orders including but not limited to A1C’s, immunizations, retinal testing, DM foot exams, visual acuities, hearing test, and drug screens.
• Prepping exam room and patient for procedures, such as minor surgery, physicals, female exams, etc.
• Review quality measures and prepare for completion, if applicable.
• Clean examination rooms after each visit and at the end of each day.
• Restock exam rooms weekly and as needed.
• Call patients with lab and/or test results after provider has reviewed results and written recommendations.
• Return all patient phone calls promptly. Same day call-backs are preferred. All calls must be returned within 72 hours. Urgent calls should immediately be brought to the provider’s attention.
• Document critical lab values/test results when received via telephone and immediately bring results and chart to provider.
• All PT/INR results should be brought with chart to the provider on the day in which results are received.
• Sample meds to be checked weekly for expiration dates and log completed.
• Complete all documentation related to childhood vaccinations – Vaccination record IRIS forms, parental consent/refusal forms. Log all injection lot #, expiration date, site.
• Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
• All documentation must be initialed, signed and dated.
• May be required to support other departments and HH locations as needed
• Regular and predictable attendance is an essential function of this position.
• Other job-related duties as assigned.

Your Success Factors

• Successful completion of a nationally accredited Certified Medical Assistant certification program or relevant work experience and national certification or registration as a Medical Assistant.
• Must be able to perform basic math computations.
• Must be proficient in computer use, including Microsoft Office.
• Ability to prioritize and multi-task.
• Knowledge and understanding of medical terminology
• Strong communication and interpersonal skills
• Commitment to patient confidentiality and adherence to HIPAA regulations

Working Conditions:

Work Conditions: Work is normally performed in a typical interior, medical work environment in a clinic building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.

Physical/Mental Requirements:

Prolonged periods of standing, walking, and working on a computer.

May lift up to 15 pounds at times.

Must be able to access and navigate various departments of a given location.

Must be able to complete tasks in a noisy or stressful environment.

Must be able to adhere to process protocol.