Job Description

Job Location: OCH MOB/Quick Care - Hartford, KY 42347

Position Type: PRN

Job Shift: Days, including Holidays & Weekends

• The patient service representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include – checking in/out patients, collecting co-pays, verifying insurance, scheduling appointments, and assisting clinical staff to provide support for the efficient delivery of patient care.
• Job responsibilities:
• Opening and closing the office
• Ensure waiting area is always neat
• Answering phones and directing to appropriate department/staff
• Create patient telephone encounters/actions/messages for other staff
• Scheduling appointments
• Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
• Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
• Entering patient demographics in to EMR
• Verification of insurance eligibility and benefits
• Obtain required forms (registration, health history, third party liability, NPP and consents)
• Identify insurance coverages and distinguish between primary, secondary and tertiary
• Obtain case in jury information for Workman’s Comp and MVA
• Check patient in and out
• Contact patients that no show or cancel/reschedule report from confirmation calls
• Live confirmation calls for upcoming appointments
• Obtain and enter referral information
• Mark no shows in daily schedules
• Scan demographic documents into the patients’ chart in EMR
• Report daily on no shows and rescheduling trends
• Open mail; distribute to appropriate individual/team
• Collect co-pays, TOS payments, prepayments and any outstanding balances
• Close out and balance cash drawer, complete bank deposit
• Balance daily transactions
• Run day end review and billing summary
• Work front end billing denials
• Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
• Read and comprehend patient billing to answer general questions
• General financial counseling: patient balances, payment options, setup payment plans
• Prep daily schedules and identify outstanding balances for upcoming appointments
• Have ability to communicate effectively (both verbal and written) with patient, physicians and other teammates
• Liaison between patient and clinical staff
• Additional tasks as assigned by the Management
• Frequently accesses email to stay up to date on new information within the organization and promote a way of communication between staff
• Performs all procedures according to established policies and procedures of OCH and adheres to Legal compliance policies and other regulatory issues

Qualifications

• Education: High School Diploma or Equivalent (May be allowed to sign a GED agreement to obtain within 6-months)
• Experience: Preferred 1 year
• Additional requirements
• High school diploma or equivalent
• 1 year of medical office experience
• Customer service skills
• Knowledge of medical terminology preferred
• Experience with E-Clinical Works a plus
• Must be detail oriented
• Strong organizational and time management skills
• Excellent verbal and written communication skill
• Strong sense of discretion and professionalism
• Strong multi-tasking skills
• Critical thinking skills