Department: FMG/UHC Registration
The Patient Service Representative Float 1 travels to various clinics and locations on an "as needed" basis. Works under the supervision of the area supervisor to manage patient check-in and check-out duties, greets patients, answers phones, verification of patient demographic information, determine the correct insurance attach to visit, collects appropriate documentations, collects copays, post all patients charges and cashiering processes within policy, appointment scheduling and assigned clerical responsibilities. The job requires exceptional communication, organizational, interpersonal skills and ability to work with minimal supervision. All activities must be conducted in a confidential, professional, and personable manner. Performs other duties as needed.
Education and Experience: High school graduate or GED required. Six months of customer service, general office, healthcare related, or vocational training experience required. Medical terminology preferred.
Knowledge and Skills: Proficient use of computerized scheduling and Windows applications, multiple-line telephone, copier, scanner and fax. Accurately file numerically and alphabetically. Essential Interpersonal Skills: Good oral and written communication. Communicates distinctly in person and on the telephone. Essential Mental Abilities: Processes information appropriately; capable of making good decisions and comprehends verbal and written instructions. Bilingual (English/Spanish) preferred. Essential Sensory Abilities: Requires adequate visual, hearing and tactile acuity to proficiently perform essential duties and adequate smell and touch to identify potential hazards.
Licensures and Certifications: Requires and must maintain valid California driver's license, auto liability insurance and a good driving record.
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
Loma Linda University Health’s story is one of hope. Our people strongly believe in the work of physical, mental, and spiritual healing. They are also committed to excellence, integrity, and teamwork. We are a faith-based academic medical center in Southern California’s Inland Empire, and since our establishment in 1905, we’ve been a local, regional, national, and international leader in education, clinical care, and research.
Our 18,000 talented healthcare team members work in our system’s six hospitals, providing whole-person, patient-focused care to more than 57,000 inpatients and over a million outpatients annually. Our passion is to bring hope to each patient and family who seeks our help during their most vulnerable moments in life.
U.S. News and World Report ranks Loma Linda University Medical Center as a Top Riverside/San Bernardino metro area hospital. LLU Children’s Hospital and LLU Medical Center — Murrieta are on the U.S. News list of Top Performing Hospitals for Maternity Care and the Newsweek list of Best Maternity Care Hospitals. Our Medical Center and Children’s Hospital nursing teams have also achieved the prestigious Magnet Status recognizing our strong commitment to nursing excellence.
Loma Linda University’s eight professional schools offer more than 100 academic programs designed to prepare thousands of skilled Christian healthcare workers for service in our local area and locations worldwide. Our graduates enter their careers with an intellectual curiosity and a strong foundation of the knowledge and skills needed for their chosen field. The Great Colleges to Work For program has named Loma Linda University as an outstanding place to work six of the last seven years, and has added the University to its Honor Roll of institutions three times.
