SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.
Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.
Process customer and payment system requests via the Jira helpdesk and email.
Monitor and maintain the stability of payment systems.
Work directly with payment systems.
Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).
Higher or incomplete higher education (preferably with a technical background).
English proficiency at B2 level or higher.
Russian proficiency at C1 level or higher.
Experience working with payment systems is preferred.
Hands-on experience providing support via a helpdesk system is desirable.
Background in technical support (1st or 2nd line) will be an advantage.
Basic knowledge of web architecture will be a plus.
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management.
To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market.
SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.
---------------
SOFTSWISS IN NUMBERS:
---------------
– #1 provider in crypto gambling
– 36,700+ games available
– 1400+ iGaming projects launched
– 300+ game provider partners
As a market-leading iGaming technology partner, SOFTSWISS upholds its core values: Expertise, Service, Security, and Innovation. This dedication fuels continuous product improvement, ensuring client comfort, satisfaction, and ultimate success.
YOUR TECHNOLOGY PARTNER IN iGAMING:
softswiss.com
order@softswiss.com
BUILD YOUR CAREER AT SOFTSWISS:
SOFTSWISS, an equal opportunity employer with 2,000+ employees from over 30 countries, has offices in 4 key locations. Its main headquarters are situated in Poland, Malta, and Georgia.
#softswisspeople work remotely, in-office, or hybrid
Explore exciting career opportunities at careers.softswiss.com
