Job Description

Case Manager

Non-profit staff can work anywhere….The BEST work with US!

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area.

Samaritan Daytop Village serves over 33,000 New Yorkers annually within your neighborhoods and communities, so our success depends on those we employ.

The Role

Under the general direction of the Director, the Case Manager provides case management/counseling/advocacy services to an assigned caseload and participates as a member of a team to facilitate the client recovery/rehabilitation/stabilization process. These goals are accomplished by engaging all family members around the development of life skills, connection to community-based services, and strengthening family relationships. Making appropriate interventions as needed, and maintaining the healthy integrity of the program environment. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Responsibilities

What You Will Do

• Provides case management/advocacy services to all members of the household.
• Develops an individualized Service Plan, including an action plan with clearly stated goals and outcomes with individual clients/families.
• Refers program participants and family members to appropriate services such as substance abuse, mental health when deem appropriate.
• Facilitate the delivery of services that will focus on, social and community building activities, peer support, home visits, recreation opportunities and building of support networks.
• Meets with program participants in their homes and office setting.
• Assist the program participant or other household members with budgeting and money management for rent payment and arrears.
• Administers appropriate behavioral interventions as needed.
• Conduct unit/apartment inspections for safety and repairs. Submit maintenance repair request tickets in a timely matter and follow-up with Property Manager to ensure completion in accordance with standards.
• Completes the OASAS report on a monthly report for assigned program participants.
• Completes the OASAS Participant Occupancy Agreement yearly for each participant.
• Completes all mandatory and assigned trainings in RELIAS.
• Ensures the maintenance of accurate, complete, timely and high-quality program participant records that comply with external regulatory standards and agency policy and procedure.
• Complies with 42 CFR confidentiality and HIPAA privacy and security regulations.
• Functions as a liaison/advocate to clients’ families and/or other agencies as needed.
• Provides crisis intervention/management, generating referrals to Mental Health Services and other provider resources, as indicated.
• Immediately reports serious incidents, incidents or sensitive situations to the Program Director.
• Reports all cases of child abuse and neglect to ACS.
• Attend program meetings, agency-wide meetings, and staff training as deemed necessary.
• Performs other duties as requested.

Qualifications

Who You Will Be

• Bachelor's Degree
• Minimum Three (3) years’ work experience in counseling, case management or related field.
• Familiarity of various social services programs within the catchment areas and of HRA and Section 8 rent subsidies.
• Knowledge of working with families and issues around substance use, mental health and homelessness.
• Working knowledge of substance abuse treatment modalities and client self-help/support modalities.
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Ability to work under pressure with excellent organizational skills.
• Ability to maintain confidentiality of clients’ records.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Team player and ability to work independently. Possession of strong time management, writing and communication skills.
• Ability to work independently in a fast-paced environment and multi-task in a smart timely manner.
• Willingness to travel to multiple sites as needed.