Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• Build and operationalize the 1LoD monitoring and testing framework across LBUs, ensuring alignment with Group standards.
• Coordinate adoption of KRI/KCI catalogue, sampling methodologies, and evidence practices strengthening risk sensing and assurance readiness.
• Manage rollout of RAID governance, enabling timely remediation and milestone discipline across multi-market programs.
• Drive automation and dashboarding to enhance transparency, cycle-time efficiency, and stakeholder engagement.
• Design and implement monitoring/testing scripts, sampling approaches, and defect taxonomy; ensure consistency across LBUs.
• Coordinate KRI/KCI adoption, breach workflows, and hotspot forecasting; maintain timely escalation and reporting.
• Drive evidence standards, reduce rework, and enable PRISM/eGRC workflows for issues, actions, and reporting.
• Provide templates, playbooks, and coaching; influence matrix stakeholders and deliver crisp executive updates.
• Deliver automation use-cases for controls/testing/evidence; develop dashboards for transparency and decision support.

Job Qualification

• 10+ years in program/project management within insurance operations / operational risk / assurance.
• Hands‑on delivery of monitoring/testing frameworks, KRI/KCI definition and breach workflows, evidence standards, and multi‑market rollouts.
• Develop governance with early‑warning management and stakeholder escalation.
• Experience coordinating assurance readiness for 2LoD/IA
• Sampling methodologies (attribute/variable), test design, defect taxonomy, and workpaper standards.
• PRISM/eGRC user workflows (issues/incidents/actions, evidence, reporting) and dashboarding (Excel/Power BI); comfort with structured data and metrics.
• Awareness of BCBS operational risk governance and Solvency II concepts; familiarity with automation opportunities for controls/testing/evidence.
• Strong enablement mindset (coaching, templates, playbooks); clear written/oral communication.
• Matrix influence across LBUs and SMEs; crisp executive updates and visuals.
• Practical problem‑solving; balances standardization with proportionality by risk and market context.
• Project Management
• CRMA / IRM (risk/assurance grounding).
• Lean Six Sigma Green Belt (evidence/process quality) is a plus.
• Bachelor’s degree in Business, Risk, Operations.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.