Job Description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Purpose

The PS Operations Director is the CDO's execution partner on both operational performance and strategic transformation. This is one of the most senior and consequential roles in Keyloop PS — responsible for running the operational engine of the PS organisation while simultaneously driving the Services 2.0 change agenda that will take PS from a cost centre to a growth engine.

Day to day, this role owns the operational infrastructure that keeps PS performing: financial reporting, resource management, utilisation, commercial governance, and the Services Sales Desk. Strategically, this role owns the execution of the transformation roadmap — workforce distribution into RDCs and GDCs, productised services operationalisation, AI and automation adoption, and the operating model changes that will deliver Keyloop's PS margin and growth targets.

The PS Operations Director is a change agent and operational executor — as comfortable driving a transformation programme as owning the weekly performance cadence. This role sets the pace for the PS organisation, holds it to account, and ensures the distance between strategy and execution is as short as possible.

Key Responsibilities

1. CDO Execution Partner: Operations & Strategy

• Operate as the CDO's primary execution partner — translating strategic priorities into operational plans, owning delivery against them, and keeping the CDO informed and ahead of issues.
• Own the PS operational rhythm: weekly and monthly performance reviews, scorecard management, initiative tracking, and exec reporting — ensuring the CDO has the right information at the right time, without having to chase it.
• Lead the Services 2.0 transformation programme on behalf of the CDO — coordinating workstream owners, tracking milestones, resolving blockers, and maintaining momentum across all transformation initiatives.
• Develop and maintain the PS scorecard and North Star metric framework; ensure targets are current, data is trusted, and progress is visible.
• Prepare CDO-level content for board, investor, and executive audiences — including PS performance packs, transformation progress updates, and strategic proposals.
• Act as a decision-making proxy for the CDO where appropriate — trusted to represent JW's position and priorities across the PS organisation.

Skills, Knowledge & Experience

Essential

• Senior operational leadership experience in Professional Services within a SaaS or enterprise software environment.
• Proven track record running large-scale PS operations: financial reporting, resource management, commercial governance, and operational cadence.
• Experience leading or executing major transformation programmes — operating model change, workforce redistribution, productisation, or digital transformation.
• Strong commercial acumen: P&L ownership, financial modelling, pricing, and discount governance.
• Demonstrated ability to operate as a strategic execution partner to a senior leader — trusted to act, decide, and represent where needed.
• Data-driven: builds reporting infrastructure, works from insight, and manages by numbers not narrative.
• Strong cross-functional influencing skills: drives change and adoption across teams without direct authority.
• Executive-level communication: able to prepare and present at board and investor level with confidence.

Qualifications

Education - Bachelor's degree in Business, Operations, Technology, or equivalent. MBA or equivalent desirable.

Experience - 12+ years in PS operations, transformation, or senior operational leadership roles within a SaaS or enterprise software environment.

What 'Great' Looks Like in This Role

• The CDO never has to chase an update — they already have the right information, framed the right way, before they need it.
• The PS operational engine runs smoothly and visibly: every key metric is live, trusted, and acted on.
• The transformation roadmap moves. Initiatives don't stall — blockers are named, owned, and resolved.
• Commercial discipline is felt across PS: discount governance, SOW standards, and pricing adherence are the norm, not the exception.
• The GDC migration is on track and the centres are genuinely integrated into PS delivery — not an afterthought.
• The PS Ops Director is known across Keyloop as a credible, commercially sharp operator who gets things done.

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."