This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a PS Consultant based in India.

This is a customer-facing professional services role focused on delivering and supporting complex cloud-based customer experience solutions. You will work across implementation, technical consulting, troubleshooting, testing, and post-production support. The role combines hands-on technical expertise with close collaboration across customers, project teams, and internal stakeholders. You will contribute to strategic and large-scale engagements while helping ensure solutions are delivered on time, within scope, and to a high standard. The position offers exposure to cloud communications, digital channels, integrations, and enterprise technology environments. It is well suited to a technically strong consultant who enjoys solving complex problems and working directly with customers. The role also provides opportunities to develop broader product expertise, contribute to process improvements, and grow within a global, AI-focused technology environment.

• Lead and support technical implementation activities for customer and partner engagements, translating requirements into effective cloud-based solutions while following established professional services methodologies and standards.
• Provide technical consultation throughout project delivery, including solution configuration, execution of project tasks, test-plan validation, troubleshooting, issue resolution, and regular communication of project status.
• Work closely with Project Managers, Service Delivery Managers, Quality Assurance teams, customers, and partners to ensure projects remain on track and deliver high-quality outcomes.
• Support post-go-live operations, including production troubleshooting, customer environment management, operational service management, and maintenance activities as required.
• Assess complex implementations, identify potential risks and problem areas proactively, and recommend practical solutions that improve performance, reliability, and customer outcomes.
• Provide remote or onsite support for customer escalations, taking ownership of technical issues and maintaining a professional, customer-focused approach in challenging situations.
• Deliver technical training and knowledge transfer to internal and external stakeholders, while mentoring colleagues and contributing to documentation, best practices, and continuous improvement initiatives.
• Manage multiple projects or engagements when required, adapting priorities according to business and customer needs while maintaining strong follow-through, utilization, quality, and delivery standards.
• Maintain accurate timesheets, expense reports, project documentation, status updates, and other administrative requirements associated with professional services delivery.
• Stay current with new product capabilities, industry standards, cloud technologies, and relevant certifications through ongoing learning, training, lab development, and collaboration with experienced consultants.

Requirements

• Bachelor’s degree in Computer Engineering, Computer Science, Computer Technology, Telecommunications, or a related discipline, or equivalent professional technical experience.
• At least 3 years of relevant experience in technical consulting, cloud implementation, enterprise technology, or a similar professional services environment.
• Mandatory hands-on experience with Genesys Cloud implementation and/or administration, with the ability to demonstrate strong practical knowledge of the platform.
• Experience delivering customer-facing technology projects, including the ability to collaborate with customers, manage escalations, communicate technical information clearly, and work effectively in fast-paced project environments.
• Strong understanding of HTTP requests, REST web services, JSON, cloud technologies, networking, IP telephony, and enterprise infrastructure.
• Familiarity with technologies such as Genesys Cloud Edge, AudioCodes, Cisco gateways, IP telephones, DHCP/DNS, Windows Server, VMware ESXi, Hyper-V, Wireshark, Microsoft Office, and related enterprise tools.
• Experience with Genesys digital channels such as Email, SMS, chatbots, or social media is an advantage.
• Knowledge of Cisco, Juniper, or other network routing and switching technologies is beneficial.
• Programming or scripting experience with Java, C#/.NET, Python, PHP, web application development, or related technologies is a strong plus.
• Familiarity with Amazon Web Services or other cloud platforms is advantageous.
• Strong technical problem-solving abilities, with the judgment and persistence required to troubleshoot challenging configurations and production environments.
• Excellent written and verbal English communication skills, including the ability to present information clearly and manage customer escalations effectively.
• Strong organizational skills, ownership, accountability, time management, and follow-through.
• Ability to operate effectively within both Agile and Waterfall delivery environments and manage multiple priorities simultaneously.
• Willingness to adjust working hours according to customer and team requirements; flexibility to support North American working hours, including coverage until approximately 3:30 p.m. ET, is an advantage.
• Willingness to take on operational service management responsibilities and manage customer environments when business needs require it.

Benefits

• Fully remote working opportunity based in India.
• Flexible working arrangements designed to support collaboration across global teams and customer time zones.
• Exposure to AI-powered enterprise technology and large-scale customer experience solutions.
• Opportunities to work with international customers and complex, strategic technology engagements.
• Continuous learning through product training, mentoring, technical labs, certifications, and industry-focused development programs.
• Opportunities to broaden expertise across cloud communications, digital channels, integrations, networking, and enterprise technologies.
• Employee wellbeing resources and programs designed to support health and work-life balance.
• Paid time off and regionally tailored leave and family-support programs.
• Paid volunteer time and initiatives that encourage employees to contribute to their communities.
• Professional growth opportunities through mentorship, education support, and leadership development.
• A collaborative, global working environment focused on innovation, customer impact, and continuous improvement.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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