Job Description

Greenfield is looking for a Customer Service Representative to join our growing team.

Your main mandate will be to assist the team in taking orders from customers in Quebec and Eastern Canada, and if necessary, to assist the warehouse attendant in preparing orders for delivery.

About us

Founded in 1989, Greenfield Global is one of the world's leading suppliers of high-purity alcohols, specialty solvents, custom solutions and fuel ethanol to businesses worldwide, serving diverse markets including renewable fuels, beverages, life sciences, food and industrial products. With 5 distilleries, 5 blending facilities and 9 warehouses, Greenfield efficiently fulfills over 35,000 orders in more than 50 countries. The company operates a major anaerobic digestion facility, which converts 120,000 tonnes of organic matter into renewable natural gas every year. Greenfield's low-carbon ethanol contributes to decarbonization efforts, and its team innovates in sustainable fuels such as green hydrogen, methanol, aviation fuel and renewable natural gas. Headquartered in Toronto, this family-owned business has consistently been recognized at Platinum level by Canada's Best Managed Companies since 2015.

Your profile is actively sought if :

• You communicate effectively, both orally and in writing;
• You have a good command of the Office suite;
• You have a functional level of English;
• You have 5 years' experience in an administrative position.
• You have already worked in a customer service environment;
• You have a college diploma in administration, or equivalent;
• Knowledge of Navision software is an asset.

Job Responsibilities

• Process, verify and follow up on orders received by phone, fax and email;
• Prepare invoices and bills of lading for customers in Quebec and the Maritimes;
• Answer customers' general questions and concerns;
• Register new customers in the system and perform credit checks;
• Validate product availability and coordinate production of non-inventory products;
• Follow-up on licenses and/or permits from provincial and federal government authorities;
• Update product pricing data;
• Maintain a register of controlled product shipments;
• Complete various reports, order supplies and perform general administrative duties;
• Assist delivery areas as needed with orders.

Total compensation and benefits :

• Competitive base salary
• Formal and informal training opportunities
• Comprehensive health and dental benefits
• Income protection: short- and long-term disability coverage, life insurance, paid personal sick leave
• Vacation time exceeding industry standards
• Bonus program
• Company-funded retirement savings program with individual contribution options
• Meaningful and challenging work
• Organizational culture focused on growth and development, commitment and communication

Core values

• Honesty
• Integrity
• Respect
• Commitment
• Openness to change
• Team spirit

Fundamental principles

Innovation: We constantly seize opportunities to develop new products, processes and methods to meet our customers' requirements.

Collaboration: We are part catalyst, part collaborator. We work with partners to make the most of our existing products and to develop customized solutions to meet our customers' needs.

Responsibility: Our commitment to giving back to local communities goes beyond results. We give back to the planet by transforming renewable resources into low-carbon fuels and chemicals.

Agility: Our team isn't just fast, we have the flexibility and creativity to respond to customer needs to develop tailor-made and timely solutions.

Discipline: In every plant, for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while adhering to the highest regulatory standards.