Pay Plan Title: Provider Services Representative I
Working Title: Provider Services Representative I
FLSA Status: Non-Exempt
Posting Salary Range: $41,496 - $52,700
Office Location: Remote within North Carolina
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
Trillium Health Resources has a career opening for a Provider Services Representative I to join our team! The Provider Services Representative I provides non-clinical administrative support to network providers, staff, community stakeholders, state and local entities, and/or other managed care organizations. This position requires significant knowledge in Trillium Health Resources procedures, policies, workflows and the Trillium Provider Manual. Primary job duties and responsibilities are to support network providers with accuracy and promptness and provide effective and efficient customer service. This support can vary in forms such as, but not limited to, telephonic support and/or electronic mail (email) through the Provider Support Service Line. The Provider Services Representative I answers inbound calls and assists callers by connecting them to the appropriate party, sharing information, providing technical assistance, and answering questions. The Provider Support Service Line may often be the first interaction with the organization; therefore, the Provider Services Representative must respond to the person’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by triaging the emails and calls, and ensuring the questions, concerns, or issues get directed or transferred to the appropriate Trillium unit or department.
Trillium knows that work/life balance is essential. That’s why we offer:
Required:
Preferred:
Deadline for Application: Monday October 19, 2026 at 11:59pm.
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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Trillium Health Resources manages specialty behavioral health care for North Carolinians across 46 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission.
We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time.
By joining Trillium, you are doing more than going to work…you are transforming lives.
We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life.
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