The Provider Scheduling Specialist, SLPG is responsible for the development and management of provider schedules for a given portfolio of providers. This role analyzes schedules, with the aid of various scheduling tools, to maximize operational efficiencies while aligning with divisional needs and organizational goals. Through collaboration with providers, managers, and divisional leads, the scheduler adapts to changing conditions, minimizing service gaps and ensuring the appropriate allocation of provider resources.
JOB DUTIES AND RESPONSIBILITIES:
Develop and maintain provider schedules in alignment with forecasted needs, census trends, block and schedule utilization, and service priorities.
Serve as the primary point of contact for scheduling-related inquiries.
A nalyze real-time data to adjust schedules proactively and resolve conflicts in collaboration with divisional leaders.
Optimize scheduling workflows to improve resource efficiency and reduce operational waste (e.g. excessive daily travel)
Oversee the configuration, maintenance, and overall functionality of scheduling systems.
Support the onboarding of new providers in partnership with leadership, medical affairs, HR, and enrollment teams
Ensure scheduling practices align with business priorities through continuous and consistent, clear, and timely communication and collaboration with operations and clinical teams.
Support the onboarding of new providers in partnership with leadership, medical affairs, HR, and enrollment teams.
Ensure scheduling practices align with business priorities through continuous and consistent, clear, and timely communication and collaboration with operations and clinical teams.
Ensure scheduling practices align with business priorities through continuous and consistent, clear, and timely communication and collaboration with operations and clinical teams.
Monitor provider adherence to contracted shift requirements and promptly address deviations or non-compliance in partnership with leadership to implement corrective measures
Generate and maintain detailed reports and scheduling policy documentation, while identifying and recommending process improvements.
Assist with provider payroll functions, ensuring accurate and timely submission of hours reconciliation, approvals, paid time off, cost center allocations, and leave tracking.
Foster strong working relationships with hospital area managers and other departments to ensure timely communication and alignment of scheduling needs.
Performs other related duties as assigned to support department and organizational priorities.
PHYSICAL AND SENSORY REQUIREMENTS:
Must be able to sit for long periods of time. Must have the ability to hear as it related to normal conversation. Frequent use of hands for data entry.
EDUCATION:
Bachelor’s degree in health care administration, business administration, or a closely related field and a minimum of 1 year of workforce scheduling experience required; OR associate degree in health care administration, business administration, or a closely related field and a minimum of 1-3 years of workforce scheduling experience required; OR high school diploma and a minimum of 1 year of workforce scheduling experience and 1-3 years of similar healthcare related experience required.
TRAINING AND EXPERIENCE:
Strong analytical, time management, and organizational skills with the ability to manage complex scheduling requirements and competing priorities. Effective interpersonal and communication skills to work seamlessly with cross-functional teams and individual stakeholders. Ability to thrive in a dynamic, fast-paced environment and respond flexibly to changing business needs.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
