Job Description

The Provider Relations Specialist is responsible for building and strengthening relationships with referring providers and healthcare organizations across the service area. This role promotes Augusta Health’s specialists, programs, and ancillary services while proactively identifying and addressing barriers to referral access, care coordination, and continuity of care.

Working in close partnership with internal clinical leaders and departmental stakeholders, the Provider Relations Specialist supports organizational growth, market expansion, and strategic business development initiatives. Serving as a key liaison between Augusta Health Medical Group (AMG), non-AMG providers, hospitals, and community partners, this position acts as an extension of Augusta Health within the community.

Approximately 70–80% of the role is field-based, engaging directly with providers and healthcare organizations to strengthen referral pathways, enhance provider engagement, and improve access to services. Through these efforts, the position directly contributes to increased market share, patient access, and service utilization.

The Provider Relations Specialist leverages non-HIPAA market intelligence, internal referral data, and industry trends to prioritize relationship development and identify opportunities for service growth. This role represents Augusta Health, its hospital, and its clinics by fostering collaborative, trust-based relationships throughout the healthcare community.

Education, Experience, Skills and Abilities:

• Bachelor’s degree in healthcare administration, business, marketing, sales, or a related healthcare field required
• 3–5 years of experience in provider relations, healthcare, business development, physician liaison, or a related role required
• Strong knowledge of healthcare delivery systems, referral processes, and provider practice operations
• Excellent interpersonal, communication, and relationship-building skills
• Proficiency in various computer applications including Microsoft Office
• Ability to analyze problems and develop alternate solutions
• Ability to work independently, manage multiple priorities, and travel within the service area

Essential Job Duties:

• Build and maintain strong, trusted relationships with referring providers, service line leaders and community stakeholders in assigned markets
• Collaborate closely with providers, service line leaders, marketing, and operations teams to align outreach activities with organizational priorities and referral workflows and access strategies
• Conduct regular outreach, practice visits, and relationship-building activities to support referral growth and retention
• Serve as a primary point of contact for provider inquiries related to referrals, access, services, and clinical programs
• Identify, troubleshoot, and help resolve challenges related to referrals, scheduling, access, and care coordination in partnership with internal teams
• Support strategic growth initiatives by identifying referral opportunities, service gaps, competitive insights and market trends
• Track provider interactions, referral patterns, and outreach activities
• Analyze referral data, provider feedback and market intelligence to identify opportunities for improvement and growth
• Prepare reports and insights to inform leadership and guide strategy
• Represent the organization professionally in all interactions

Some benefits of working at Augusta Health include:

• Generous paid time off to promote work life balance
• Competitive Pay
• Retirement Plan
• Medical, Dental, and Vision Benefits
• Free onsite parking
• Tuition reimbursement
• Onsite childcare

Company Information:

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient services which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity:

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.