Job Description

Provider Relations Representative

Full-Time | Monday-Friday | 8:30 a.m. to 5:00 p.m. Occasional Evenings, Weekends, and Holidays as Needed Community-Based Field Position

This role will be based out of Central and Eastern Wake County

Build Relationships That Change Lives

The most important referral is not a number.

It's a patient who receives the right care at the right time because of a trusted relationship you've built.

At Transitions LifeCare, we believe every individual deserves the quality of life they want when facing a serious illness or near life's end. Our mission is to provide compassionate care, support, and expertise to patients and families navigating life-changing illness and end-of-life care. We are seeking a relationship-focused professional who is passionate about connecting healthcare providers, patients, and families with the services they need most.

As a Provider Relations Representative, you'll serve as a trusted partner to physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare organizations throughout our service area. Your work will directly support timely referrals, improve patient access to care, and strengthen relationships that positively impact thousands of patients and families.

If you're a self-starter who enjoys healthcare relationship management, community outreach, and business development with a mission-driven purpose, we'd love to meet you.

This Is a Community-Based Field Position

This is not an office-based sales role.

You will spend the majority of your time in the community building and maintaining relationships with referral partners throughout your assigned territory.

Typical days include:

• Visiting physician practices
• Meeting with hospital discharge planners and case managers
• Calling on skilled nursing and assisted living communities
• Conducting educational presentations and in-services
• Attending healthcare networking events, health fairs, and community programs
• Traveling throughout the service area to strengthen referral relationships

If you enjoy being out in the field, managing your own territory, and building meaningful professional relationships, this role offers tremendous opportunity.

Mileage reimbursement is provided for business travel.

Why Join Transitions LifeCare?

As one of North Carolina's most respected nonprofit hospice and palliative care providers, we offer the opportunity to make a difference while building a rewarding career.

What You'll Do

Grow and Strengthen Referral Relationships

• Develop and manage a targeted portfolio of referral accounts within your territory
• Build trusted partnerships with physicians, hospitals, long-term care communities, and other healthcare providers
• Conduct regular face-to-face visits with referral sources
• Expand awareness and utilization of Transitions LifeCare hospice and palliative care services

Drive Meaningful Referral Growth

• Increase referrals, length of stay, and census through relationship-focused outreach
• Facilitate smooth referral processes and timely communication
• Follow up with referral partners regarding patient admissions and outcomes
• Maintain knowledge of patient status to support productive provider conversations

Educate the Healthcare Community

• Conduct educational presentations and in-service programs
• Serve as a resource regarding hospice, palliative care, eligibility criteria, and available services
• Help providers better understand end-of-life care options and resources available to patients and families
• Coordinate informational visits for prospective patients and families

Deliver Exceptional Customer Service

• Respond to referral partner questions, concerns, and service needs
• Collaborate with clinical teams to resolve issues quickly and professionally
• Ensure referral partners receive timely communication and follow-up
• Recognize and acknowledge referral partners for their trust and partnership

Manage Your Territory

• Document activities and account information within the CRM system
• Analyze territory opportunities and prioritize outreach efforts
• Participate in community events, health fairs, and trade shows
• Support team initiatives and organizational growth objectives

Who Thrives in This Role

Our most successful Provider Relations Representatives are:

• Natural relationship builders
• Motivated by mission and purpose
• Comfortable working independently in the field
• Highly organized and self-directed
• Skilled communicators and presenters
• Collaborative team players
• Consultative rather than transactional in their approach
• Passionate about improving patient access to care

Required Qualifications

• Experience in hospice, palliative care, hospital services, home health, skilled nursing, senior living, or related healthcare environments
• Marketing, business development, account management, or healthcare sales experience
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Self-directed with excellent time management skills
• Computer proficiency and CRM aptitude
• Ability to travel extensively throughout assigned territory
• Reliable transportation and willingness to use personal vehicle for business purposes
• Ability to occasionally lift up to 30 pounds
• Availability for occasional evening and weekend events

Preferred Qualifications

• Bachelor's degree
• Hospice or palliative care experience
• Existing relationships within the healthcare provider community
• Experience working with physicians, hospitals, or post-acute care providers
• Strong presentation and public speaking skills

Why This Role Matters

The families we serve often begin their journey with a referral.

Your ability to educate providers, build trust, and foster meaningful partnerships helps ensure patients receive compassionate care sooner, experience better support, and have access to the services they need when they need them most.

Every relationship you build has the potential to improve the experience of a patient and family facing serious illness.

Join a Team with Purpose

If you're looking for a healthcare business development career that combines relationship-building, community impact, and meaningful work, we encourage you to apply.

Join Transitions LifeCare and help connect patients and families to the compassionate care they deserve.