Job Description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

Reporting to the Head of Stakeholder Engagement, this is a high-impact opportunity to shape and embed provider quality assurance (QA) across WorkCover Queensland. As the Provider Quality Assurance Specialist, you will help to design, build and operationalise a contemporary QA program across our provider network and panels ensuring services consistently meet professional, regulatory and performance standards.

Working as an individual contributor within a high-performing and collaborative team, you will lead end-to-end assurance activities, from conducting detailed provider reviews to delivering clear, evidence-based feedback to providers and internal stakeholders. This role is data-driven and plays a key part in lifting provider performance, strengthening governance, and delivering better outcomes for our customers.

You will partner closely with Senior Specialists and contract management function to provide tangible, real-time insights on service delivery, influence provider performance, and support WorkCover’s 2030 strategy. This is an evolving role where you will have the autonomy to innovate, think differently, and directly contribute to continuous improvement and transformation across our provider network.

About You

You are a quality assurance professional with strong analytical capability and a passion for improving service delivery outcomes. You bring experience implementing or operating QA frameworks, ideally within regulated or provider-based environments, and are confident navigating complex clinical, contractual and policy settings.

You are comfortable applying a robust, evidence-based approach and delivering clear, constructive feedback to stakeholders, including provider leadership. You thrive in an autonomous role, managing your workload effectively, prioritising competing demands and contributing fresh ideas to drive continuous improvement.

To succeed, you will demonstrate:

• Strong experience in quality assurance, audit, compliance or provider performance
• Advanced analytical skills, with the ability to interpret claims, treatment and performance data
• Confident stakeholder engagement skills, with the ability to influence and challenge constructively
• Sound knowledge of governance, risk and regulatory requirements (workers’ compensation experience highly regarded)
• A proactive, solutions-focused mindset with a commitment to continuous improvement

You’ll enjoy working in a small, driven and collaborative team, where you can influence outcomes, build capability across the business, and make a genuine difference to the quality of service delivered to Queenslanders.

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values

When you join us, you’ll benefit from:

• A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work–life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Industry‑competitive salaries
• A generous superannuation scheme, including co‑contribution
• Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld

How do I apply?

If this sounds like you, we’d love to hear from you. Applications close at 12pm on Monday 1st June

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.