Job Description

Provider Administrative Assistant Neonatology - (260003E0)

What You Will Do

Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
Completes correspondence &/or administrative paperwork.
Types, transcribes and process correspondence, documents, grant papers and publications.
Coordinates timely submission of grant papers and publications.
Performs general office duties and provides back up support for other staff as needed.
Other departmental duties assigned as needed.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required)

Work Experience

1+ years secretarial experience preferably in health care setting. (Preferred) and
Medical terminology (Preferred) and
Experience with demonstrated problem solving ability (Required)

Knowledge, Skills, & Abilities

Computer skills in a Windows environment (Required proficiency)
Demonstrate proficient verbal and written communication skills
Ability to organize and prioritize workload to achieve expected outcomes
Proven ability to successfully manage multiple tasks simultaneously
Basic knowledge of office equipment
Basic computer skills in Windows environment
Excellent verbal & written communication skills
Experience in customer service environment
Excellent Organizational skills
Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

Primary Location

United States-Ohio-Cleveland

Work Locations

11100 Euclid Avenue 11100 Euclid Avenue Cleveland 44106

Job

Administrative Support

Organization

Specialty_Care_UHMSO

Schedule

Full-time

Employee Status

Regular - ShiftDays

Job Type

Standard

Job Level

Entry Level

Travel

Yes, 10 % of the TimeRemote Work No

Job Posting

May 18, 2026, 11:46:09 AM

About University Hospitals

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.

Industry

Healthcare & Social Services

Company Size

10,000+ employees

Headquarters

Cleveland, Ohio

Year Founded

Unknown

Website

uhhospitals.org

Social Media