Job Description

Protocol Venue Deputy Manager

Department: Venue Management

Employment Type: Fixed Term Contract

Location: Glasgow

Start Date: July 2026


Reporting directly to the Protocol Venue Manager, the Protocol Venue Deputy Manager will be an experienced event protocol professional with strong leadership and stakeholder management skills, with a background in developing strong working relationships and leading protocol operations in a multi-sport events environment a distinct advantage. The ideal candidate will have exceptional problem-solving abilities, a proactive mindset, and a commitment to delivering a world-class visitor experience in a fast-paced, dynamic environment.

Working arrangements
The role will initially be based at the Organising Company’s Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue.
The position is initially contracted for 37.5 hours per week (with a 30-minute lunch break), with office attendance aligned to the Organising Company’s working pattern. During the Games-time operational period, shift patterns will apply and may include evenings and weekends.

Key Responsibilities

Key Responsibilities

• Support the planning and management of Games Family Lounge operation and oversee hospitality services on venue.
• Support the management of Games Family seating area and coordination of VIP visits (including but not limited to Protected Persons).
• Support the security operations and personnel relating to Internationally Protected Persons if they attend venues.
• Using the medal presenter schedule, ensure that all medal presenters are escorted to the medal presentation holding area at the pre-determined time.

Skills, Knowledge and Expertise

Experience

• A minimum of 5 years experience of leading and delivering Protocol Management roles at a previous Commonwealth Games, Olympic Games, similar multi-sport international events, or other high profile international events
• Demonstrated experience of leading the planning and delivery of protocol a major event with multiple stakeholder involvement
• Knowledge and experience of sustainable event practices

Competencies

• A natural ability to lead effectively - excellent leadership skills with an open and supportive style
• Ability to flawlessly present and communicate in both written and verbal forms and be empathetic across different audiences and cultural sensitivities
• Excellent networking and relationship-building skills
• Able to use initiative and take ownership and responsibility

Behaviours

• Exceptional attention to detail and high level of accuracy
• Excellent relationship builder with ability to lead diverse teams of multi-agency stakeholder group and interact with a wide variety of internal and external clients and audiences
• Embedding sustainability and diversity within the planning and delivery of all venue operations