Job Description

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Protective Services Analyst supports protective services operations through the administration of scam reporting, incident tracking, and risk monitoring processes. This role ensures incidents and scam reports are accurately documented, categorized, and escalated in accordance with established procedures and response standards. The analyst supports ongoing monitoring activities, reporting workflows, and documentation efforts while collaborating with internal stakeholders to maintain operational consistency.

Your Key Contributions

• Audit scam reports submitted through internal tools to ensure accuracy, completeness, and proper classification (approximately 15 reports per week).
• Review submitted scam reports and follow up with internal teams to gather missing information when needed.
• Track and document scam activity, recurring patterns, and incident trends using established reporting methods.
• Maintain and improve scam tracking tools (form, SharePoint list, Power Automate flow), ensuring proper functionality and consistent use.
• Generate periodic updates or reports summarizing scam activity, trends, and outcomes.
• Coordinate the reporting of scams to appropriate law enforcement agencies and support the documentation required for reporting.
• Partner with internal stakeholders for urgent action or escalation. Collaborate with cross functional teams to improve the process over time.
• Communicate across stakeholder groups as incidents occur based on standards developed by the cross-functional incident response working group
• Monitor external news and alerts related to countries where the company operates or has employees.
• Identify and document events that may qualify as incidents (natural disasters, political unrest, safety threats, operational disruptions, etc.).
• Submit incident reports using internal documentation tools and ensure accurate categorization.
• Maintain the incident tracking system (“incident bucket”), ensuring all records are current, complete, and properly updated.
• Support periodic incident review meetings and contribute to continuous improvement of the incident response process.
• Communicate with internal stakeholders to support reporting, documentation, and escalation processes.
• Support established scam reporting and incident tracking processes by maintaining accurate documentation and following defined procedures.
• Identify process issues or inefficiencies and escalate improvement opportunities to leadership.
• Ensure documentation and SOPs remain current and accessible for internal stakeholders.
• Provide training or guidance to internal teams on proper reporting procedures as needed.

What Makes You a Great Fit

• Action Oriented: Supports timely operational execution.
• Collaborates: Works effectively with stakeholders.
• Resourcefulness: Handles routine issues independently.
• Instills Trust: Handles sensitive information professionally
• Strong analytical, organizational, and problem-solving skills with the ability to identify incomplete or inconsistent information, analyze trends, distinguish meaningful insights from noise, and provide clear summaries or recommended actions.
• Effective written communication and interpersonal skills with the ability to document incidents, prepare reports, coordinate with cross-functional stakeholders, and handle sensitive information with professionalism and confidentiality.
• Ability to work independently within established objectives while managing multiple priorities and remaining calm and structured during urgent or time-sensitive situations.
• Proficiency with Microsoft 365 applications and workflow tools including Forms, SharePoint, Power Automate, Excel, and Teams.

Minimum Education and Experience Requirements (Essential Skills, Knowledge & Abilities)

• 1-3 years of experience in operations, compliance, risk management, incident management, analysis, process improvement, fraud/scam analysis, or similar roles.
• Experience working with reporting tools such as Microsoft Forms, SharePoint lists, Power Automate, Excel, or similar platforms preferred.
• Prior experience coordinating reports or escalations to external agencies is a plus.
• Preferred bachelor's degree in business administration, Criminal Justice, International Relations, Risk Management, Information Systems, data analysis, process improvement or a related field (or equivalent work experience).

Work Schedule

• Monday to Friday, 9:00 AM - 6:00 PM EST

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

• 401k Match
• Medical, Dental, & Vision Insurance
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription
• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

Ready to take the next step in your career at the Firm? Apply today!