Job Description

• Communicate and assist Yamaha customers and dealers with Protection Products related issues via phone and written correspondence.
• Act as an arbitrator and resolve any complaints regarding Protection Products.
• Assist with the daily administration of Protection Products contracts for registration and cancellation of contracts.
• Assist with monthly, quarterly, and yearly audits.
• Responsible for assisting Yamaha customers and dealers with Protection Products related issues to resolve any questions/issues in a timely manner.
• Assist with the selling of Protection Products contracts direct to customers via insurance operations phone line, email, and website.
• Assist with the ongoing direct mail to customers to promote Protection Products.
• Work closely with the Yamaha sales team (YMFC-US & YMUS), warranty and customer relations departments.
• Works closely with Yamaha customer relations group to handle any disputes that are related to Protection Products.
• Review Y.E.S. claims for accuracy and create reports to clarify situation to management.
• Other duties as assigned.

• High School diploma required. College degree is a plus.
• Proficiency in MS Office (i.e., Word, Excel, Outlook, etc.).
• Strong oral and written communication skills.
• Demonstrated background in Customer Service.
• Previous experience with heavy phone coverage.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.