The PfV Team Leader will be based in the Western Region, Badghis Province. The Team Leader will directly supervise PfV Officers and Assistants, ensure quality implementation across all PfV pillars, and act as the primary focal point for day-to-day field-level coordination, oversight, technical guidance, and problem-solving.
For more information about this position, please click on and NRC Grade Structure.
Generic Responsibilities:
Adhere to NRC policies, tools, handbooks, and guidelines.
Lead and supervise the delivery of PfV project activities at field level, ensuring quality, accountability, accessibility, and compliance with SOPs and standards.
Provide day-to-day guidance, coaching, and support to PfV Officers, Assistants, and Community-Based Workers.
Ensure team members understand and apply the Protection Principles, Do No Harm, Protection Mainstreaming, and NRC’s Diversity, Equity, and Inclusion commitments.
Prepare and submit regular progress, activity, and field monitoring reports to the PfV Coordinator.
Maintain strong document management practices, ensuring safe filing, data protection, and confidentiality.
Ensure that PfV services and community activities are accessible to all groups, including people with specific needs.
Support information gathering on humanitarian trends, needs, gaps, and protection concerns in the target areas.
Conduct regular field visits to monitor service quality and provide in-field coaching to staff.
Facilitate collaboration with NRC Core Competencies, MEAL teams, and relevant stakeholders.
Specific Responsibilities:
Protection Case Management (Leadership & Quality Assurance)
Supervise and guide caseworkers/Officers on the identification, assessment, planning, and follow-up of adults at high risk of harm.
Ensure adherence to national CM SOPs and NRC internal guidelines.
Conduct regular case conferencing with the PfV Coordinator and ensure high-risk cases receive immediate attention.
Review case plans, monitor follow-ups, and ensure cases are closed within required timeframes.
Coordinate with external agencies to ensure effective referrals and multi-sectoral support.
Support quality data entry, case documentation, and secure filing practices.
Oversee cash distribution processes and ensure they align with beneficiary preferences and SOPs.
Communication With Communities (CwC)
Ensure effective two-way communication in PfV Community Resource Center (CRC).
Oversee dissemination of information on rights, services, and available assistance using safe and accessible methods.
Support Officers to collect feedback, concerns, and suggestions from affected communities.
Promote NRC’s mandate and services through regular settlement visits.
Ensure community committees receive required training to support information-sharing and feedback systems
Community Engagement & Site Management Support
Lead establishment, capacity-building, and follow-up with community/site committees and focal points.
Facilitate community mobilization, consultations, and participatory decision-making processes - ensuring inclusion of women, children, elderly persons, and people with specific needs.
Support community-led initiatives and small-scale projects where relevant.
Ensure accountability mechanisms (CFM) are accessible and appropriately used.
Monitor site actors and committees to ensure they follow agreed Codes of Conduct.
Support needs identification and help address service gaps by liaising with service providers, clusters, and authorities.
Coordination & Representation
Facilitate and strengthen local-level coordination among service providers, authorities, NGOs, and community actors.
Ensure clear roles and responsibilities at site/community level.
Participate in assessments, profiling exercises, and joint initiatives with other NRC Core Competencies.
Represent NRC in field-level meetings as delegated by the PfV Coordinator.
Ensure proper completion, filing, and reporting of all coordination-related documentation.
Generic Professional Competencies:
Bachelor's degree in business administration, Economics, Finance, or a related field.
At least 4-5 years of relevant work experience, preferably with international NGOs in a similar functional area.
Experience working with affected communities in humanitarian contexts.
Strong background in case management, community engagement, or site management.
Experience supervising staff and leading field teams.
Knowledge of protection concepts, humanitarian principles, CSP approaches, and community-based protection.
Ability to manage multiple tasks, analyze information, and support decision-making.
Strong communication skills in English and local languages (Pashto and Dari).
IT proficiency (MS Office, Kobo, data platforms).
Behavioral Competencies:
Handling insecure environments and situations.
Ability to communicate effectively with a broad audience.
Working knowledge of the Humanitarian Principles and Protection Principles.
Planning and delivering results.
Teamwork and building trust.
Communicating with respect and impact.
Able to show empathy towards the beneficiaries and having great listening skills.
And ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity
Language:
Dari
Pashto
English
We offer:
Monthly Salary based on NRC Afghanistan Salary Scale.
NRC has medical coverage for staff plus 4 dependents.
Leave and Holidays accordingly Afghanistan Labour Law.
Top up Credit card on monthly basis.
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
