Job Description

Level: Experienced
Job Location: High School - Orange, CA 92867
Position Type: Full-time/ 12 monthsEducation
Level: 4 Year Degree
Travel Percentage: Negligible
Job Shift: Day
Job Category: EducationPOSITION SUMMARY
This position is responsible for coordinating and executing administrative processes for prospective students. Responsibilities will include attending and supporting visits to partner schools, participating in prospective student and community events, and assisting with marketing efforts to engage prospective families. Strong customer service skills are essential to success in this role.
Reports to: Director of Admissions
Supervises: None

ESSENTIAL DUTIES
- Respond to all prospective family inquiries and maintain accurate records of communication within Finalsite
- Answer phone calls and emails in a timely and professional manner
- Will be the main lead for tours and will stay up to date on tour content to ensure a personalized and engaging experience for all prospective guests
- Establish and execute administrative details for tours and shadow days, including reminder calls, tour materials, and promotional gift bags
- Maintain and restock admissions materials used for tour folders and handouts as needed
- Coordinate administrative details for smaller prospecting events on and off campus
- Track and report HubSpot and other inquiry leads generated from marketing efforts
- Handle  follow-up communication for all campus visitors to encourage continued engagement and application completion
- Follow up on draft applications to support families in completing the admissions process
- Oversee all admissions-related mailings and inventory, including but not limited to shadow day cards, birthday cards, and Christmas cards
- Attend admissions events, including school visits, fairs, interview nights, Open Houses, and other events as needed
ADDITIONAL DUTIES
- All other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications and competencies listed below represent the knowledge, skills, abilities, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position
Education
Bachelor’s degree required
Experience
At least 2 years of experience in Office Administration, Business, or Customer Service
LICENSES, CERTIFICATES, AND CLEARANCES
- Cleared Background/Fingerprint check
- Valid CPR certifications
- Cleared TB assessment
- Completion of Ministry Safe Training
KEY COMPETENCIES
Knowledge
- Familiarity with secondary education goals, structures, administrative duties, and communication standards.
- Experience working with Word, Excel, Google Suite, and Apple Keynote preferred
Skills and Abilities
- Strong time management skills
- Extremely organized and detail-oriented
- Ability to manage difficult customer service situations
- Strong written and verbal communication skills
- Must be able to maintain a calm composure in high-pressure or stressful situations
- Enjoys meeting people, personable yet professional in demeanor, especially on the phone and in-person meetings
PERSONAL CHARACTERISTICS
- Exhibit the highest level of Christian integrity - his/her life reflects Christ-like morals, behavior, attitude, and leadership
- Ability to articulate their Christian faith
- An active member of a Christian church; Missouri Synod preferred
- Support the Mission and Statement of Faith of Orange Lutheran High School
PHYSICAL REQUIREMENTS
- This position primarily involves sedentary work
- The employee is occasionally required to stand, walk, and sit
- Use hands to finger, handle, or feel; reach with hands and arms
- The employee must occasionally lift and/or move up to 40 pounds, and bend, stoop, sit on the floor, climb stairs, squat, kneel, jump, twist, or bend
- Specific vision abilities include near and far vision within the normal range, peripheral vision, depth perception, and the ability to adjust focus; prolonged viewing of a computer screen

WORK ENVIRONMENT
- The typical working environment is split between a climate-controlled classroom/office environment and periods of work outdoors during events, with exposure to varying temperatures and climatic conditions
- The typical noise level is quiet to moderate, but may occasionally be loud
This job description intends to provide a representative summary of the essential functions that will be required of positions given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job-related duties through their hiring departments to address the needs of the school and changing business practices. Specific job-related duties assigned by hiring departments shall be consistent with the representative essential functions listed above and shall not be construed as expanding a particular position's role, scope, and FLSA status, or grade