Job Description

General information

Job Title

Prospect Information Systems Supervisor-DTW Delta

Date

Thursday, September 24, 2026

Entity

Prospect International Airport Services

State

Michigan

City

Detroit

Base Pay Rate:

$ 19.25

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift

Requirements and Description

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Prospect Airport Services is looking for a people-centric leader to assist and oversee the Ticket Counter portion of the Passenger Service operation at Detroit Metropolitan Airport (DTW). This solutions-focused leader will assist the General Manager in assuring the shift runs smoothly.

Duties will include but are not limited to:

• Provide basic technical support to employees and supervisors for company technology and equipment.
• Troubleshoot, maintain, and coordinate repairs for company-issued iPads and other mobile devices.
• Assist with setup, configuration, updates, and replacement of iPads and other electronic equipment.
• Troubleshoot basic issues with computers, printers, scanners, phones, and other office equipment.
• Coordinate with outside IT vendors or service providers when issues require additional technical support.
• Assist employees with basic software, login, connectivity, and equipment-related issues.
• Maintain records of company technology equipment, including assignments, repairs, replacements, and inventory.
• Help ensure iPads and other devices are properly maintained, updated, and available for operational use.
• Assist with onboarding and setting up technology for new employees when needed.
• Provide basic training and guidance to employees on the proper use of company technology and equipment.
• Identify recurring technology issues and communicate them to management or appropriate IT support.
• Maintain confidentiality and follow company policies regarding company systems, equipment, and information.
• Perform other technology-related duties as assigned by management.

Benefits

· Competitive pay with daily access to earned wages.

· Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.

· Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.

· Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.

Qualifications

· High School diploma or GED.

· Must be at least 18 years of age.

· Must be able to obtain credentials required as per airport or state or customs requirements.

· Proficient in English.

Physical requirements

· Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.

Working conditions:

· Must be able to work weekends and holidays, overtime.

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."