Job Description

Location: Glasgow, Alderley Park or London

Contract Type: 12-month FTC

Working style: Hybrid 50% home/office based

Closing date: 15th July 2026

We’re building a team of Proposition Specialists to support the delivery of customer migration initiatives within the UK Customer business unit, part of the Solutions Design & Experience Development team.

This role is central to shaping our proposition strategy and driving improvements across Pensions and ISA services. You’ll work closely with cross-functional teams to assist the delivery of a clear roadmap and ensure regulatory compliance, all while enhancing customer outcomes and enabling agile, impactful delivery.

As a Proposition Specialist, you will progress the end-to-end proposition, working across functions, and will deliver proposition innovations to improve the experience and outcomes for our customers and their advisers.

This includes the creation of new, and changes to existing, propositions, supporting the delivery of the Royal London retirement strategy.

About the role

• Support the delivery of the customer migration roadmap, ensuring alignment with strategic goals and customer needs.
• To collaborate with other key functions to ensure detailed design and implementation of proposition developments are in line with strategy.
• Stay informed about behavioural, market, and external changes, helping to shape solutions that meet the needs of customers and their advisers.
• Apply the Proposition Development policy and guidance to ensure consistency and quality in delivery.
• Play a constructive role in shaping the strategic plan, offering thoughtful challenge where appropriate.
• Ensure the customer and adviser journeys are mapped accurately and in a way that helps spot areas for improvement.
• Provide ongoing support for existing propositions and products, including reviewing technical communications for accuracy and relevance.
• Embrace agile ways of working to help deliver change in the most effective way possible.

About you

• Understanding of the financial services industry and the legislative/regulatory framework and the ability to think creatively around big picture and detailed solutions.
• Ideally knowledge of the retirement market but we are open to all backgrounds.
• A good understanding of customers, and their advisers, and how to build an efficient operation around their needs Commercially astute with the ability to understand and be innovative in their approach to designing solutions and the ability to influence the design of our strategy.
• A motivated individual who can bring insight and creativity to business solutions.
• An excellent communicator who can create relationships with internal and external stakeholders and can clearly articulate our strategy, solutions and their benefits to all.
• Will support best practice and innovation and challenge the status quo.
• Ability to work independently without direct supervision.
• Adopts a collaborative and commercial approach and works well with others.
• Paperless development experience is desirable.
• Excellent attention to detail.
• Ability to understand and manage work within a budget.

Even if you don't meet every single requirement, we encourage you to apply. We are dedicated to building a diverse and inclusive workplace, and your unique experiences and perspectives could be a great addition to our team.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.