Job Description

About the Role:

Grade Level (for internal use):

09

Department Overview

The Customer Excellence organization drives growth for the Market Intelligence division and S&P Global through strong customer partnerships, innovative engagement, and market-focused initiatives that expand our footprint and strengthen our position in the market.

The Customer Response Team is a strategic enabling function responsible for qualifying, coordinating, and responding to RFXs, proposals, questionnaires, and other customer information requests. The team plays a critical role in supporting new revenue generation while delivering an exceptional customer experience through high-quality, accurate, and relevant responses throughout the pre- and post-sales lifecycle.

Serving a diverse client base across global markets and geographies, the team operates with a strong client-first mindset, partnering closely with Sales, Product, Technology, Legal, Information Security, and other subject matter experts.

Position Summary

The Proposal Specialist is responsible for managing and coordinating high-quality responses to RFPs, RFIs, RFQs, ITTs, and other customer proposal requests across multiple products and business lines.

The role will work closely with Sales, Product, Technology, Legal, Information Security, and other internal stakeholders to gather, develop, validate, and consolidate content into accurate, compelling, and customer-focused proposal responses.

The successful candidate will develop a strong understanding of our products, solutions, and platforms from both a business and technical perspective. They will act as a central point of coordination throughout the proposal lifecycle, ensuring responses are completed to a high standard, aligned with customer requirements, and delivered within agreed timelines.

The role will also contribute to the continuous improvement of proposal processes, content, tools, and knowledge-management practices to increase efficiency, consistency, and quality across the organization.

Key Responsibilities

• Manage the end-to-end proposal response process for RFPs, RFIs, RFQs, ITTs, and other customer requests.
• Coordinate proposal activities across multiple internal stakeholders, including Sales, Product, Technology, Legal, Information Security, and other subject matter experts.
• Establish and manage proposal timelines, milestones, responsibilities, and deliverables to ensure submissions are completed accurately and on time.
• Review customer requirements and develop clear response plans, identifying key requirements, dependencies, gaps, and areas requiring stakeholder input.
• Gather, coordinate, and consolidate information from subject matter experts to develop comprehensive and accurate proposal responses.
• Write, edit, and refine proposal content to ensure responses are clear, concise, compelling, consistent, and aligned with customer requirements.
• Ensure responses accurately reflect approved product capabilities, solutions, services, processes, and corporate standards.
• Work with Product and Technical leads to develop a strong understanding of solutions and platforms and translate complex technical information into clear, customer-friendly content.
• Partner with Sales to ensure proposals effectively address customer requirements and support the broader commercial opportunity.
• Coordinate internal reviews, approvals, and sign-offs to ensure proposals are submitted in accordance with established governance and quality standards.
• Maintain awareness of relevant internal processes, controls, policies, and standards to ensure proposal responses remain accurate and compliant.
• Identify opportunities to improve proposal processes, response quality, content reuse, stakeholder engagement, and overall team efficiency.
• Maintain and enhance centralized proposal databases, content libraries, templates, and response repositories.
• Support the development and maintenance of standardized proposal content, processes, policies, templates, and best practices.
• Monitor trends in customer requirements and proposal activity to identify opportunities to improve content, processes, and the overall customer experience.
• Contribute to knowledge-management initiatives that improve the accessibility, accuracy, and consistency of proposal content across the organization.
• Support continuous improvement initiatives designed to enhance the scalability, efficiency, and quality of the proposal response function.

Business Competencies

Education & Experience

• 5–7 years of relevant experience in proposal management, RFP/RFI/RFQ/ITT responses, bid management, or a related customer-response function.
• Experience managing complex, cross-functional proposals within a B2B, financial services, technology, SaaS, data, or information-services environment.
• Strong understanding of global financial markets and financial products.
• Good understanding of the sales and bid lifecycle, including opportunity qualification, proposal planning, content development, review, approvals, and submission.
• Experience managing multiple proposals simultaneously, often with competing priorities and tight deadlines.
• Proven ability to gather, synthesize, and validate information from subject matter experts and translate it into high-quality customer-facing responses.
• Strong proposal writing and editing skills, with the ability to tailor content to different customer requirements and audiences.
• Ability to understand and communicate complex technology, SaaS, data, and product concepts in a clear and accessible manner.
• Knowledge of proposal governance, bid processes, content management, and knowledge-management practices is advantageous.
• High proficiency in the Microsoft Office Suite, particularly Word, Excel, PowerPoint, Outlook, and Project, as well as Adobe Acrobat and SharePoint.

Personal Competencies

• Excellent written and verbal communication skills, with a strong ability to present complex information clearly and concisely.
• Exceptional attention to detail, with a strong focus on accuracy, consistency, and quality.
• Excellent organizational and prioritization skills, with the ability to manage multiple concurrent proposals and competing deadlines.
• Highly self-motivated, proactive, and accountable, with the ability to take ownership and drive activities through to completion.
• Strong stakeholder-management and collaboration skills, with the ability to build effective relationships across commercial, business, technical, and operational teams.
• Comfortable working in a fast-paced, deadline-driven environment and adapting quickly to changing customer and business requirements.
• Strong analytical and problem-solving skills, with the ability to identify information gaps, resolve issues, and proactively manage risks to proposal delivery.
• Commercially aware, with an understanding of how effective proposals support revenue generation, customer acquisition, and client relationships.
• Creative and improvement-oriented, with the confidence to challenge existing processes and identify opportunities to increase efficiency and effectiveness.
• Ability to work independently while also operating effectively as part of a highly collaborative, global team.
• Professional, dependable, and customer-focused, with a commitment to delivering consistently high-quality work.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)