Job Description

Job Posting End Date

08-25-2026

Please note the job posting will close on the day before the posting end date.

With moderate supervision, compose, prepare, review and/or process pole attachment documents. Requires analysis, exercising minimal judgment, and knowledge of company and/or department work procedures. Has frequent contact with other departments and external customers.

What You’ll Do:

• Under moderate supervision compose, prepare, review and/or process joint use documents working knowledge assure completeness, accuracy and compliance with company and governmental requirements.

• Maintain records and files of these documents/reports in accordance with standard operating procedures as outlined in agreements. Compile backup and reports from records and request information from internal and external customers, as required.

• Major responsibilities: under moderate to limited supervision, compose, prepare, review and/or process documents which require some independent analysis, exercising moderate judgment and good working knowledge of company and/or department work procedures obtain, assemble and organize data for use by supervisor or others establish and maintain filing and record keeping systems, answer customer and follow up on routine inquiries as required, maintain confidentiality of company matters and data as required.

• Communication and interpersonal skills: effectively and clearly communicates instructions, ideas and department procedures and policies to customers in person, by telephone or by written or electronic means, works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested.

• Customer focus: anticipates needs of customers, management, and department, providing recommendations for procedure revisions and efficiencies that improve customer service. Answer all customer inquiries timely and accurately, complete proposals within allotted time frames, and follow up on routine issues as required.

• Problem solving and initiative uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments, reviews, initiates and recommends corrective actions or improvements to administrative practices, informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues.

What we're looking for:

Education requirements are listed below:

High school graduate or GED.

Work Experience requirement listed below:

Minimum of 2-4 yrs clerical experience.

Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.

• Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.

• Displays good analytical and problem solving skills. Demonstrated proficiency with computers and the use of office oriented software products

• Minimal travel may be required.

• Must have the ability to multi-task with frequent interruptions and adapt to changing circumstances and requirements.

• Must possess good communication skills both oral and written and be able to organize data.

• Must possess intermediate computer skills and have knowledge of all required software.

• Must be able to sit for extended periods of time.

What you'll get:

SG-003- 46,049- 55,000

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$22.14 - $27.67

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.