Job Description

The Property Support Specialist coordinates the onsite duties associated with business operations and upgrades of a property with a strong focus on outbound calling to schedule technicians, installs, change orders and troubles. The specialist handles daily interaction with customers face to face in our remote office while also providing a QA function to ensure all customer documentation is uploaded into their file and service orders are properly documented and closed.

RESPONSIBILITIES:

• Outbound calls to customers using Noble and scheduling installations, change orders, trouble ticket or Customer Education appointments for the property
• Ensure scheduled appointments are completed in a timely manner
• Complete audits for the property when necessary for customer accounts
• Maintain up to date company product knowledge, processes and procedures
• Escalate resident issues to the Account Management team
• Other duties as assigned

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Have strong multi-tasking abilities
• Good clear phonics with a friendly voice on the phone
• Strong grammar skills
• Ability to sit for long periods of time with limited breaks
• Fast Learner, very intuitive, visualize the issue and take action
• Associates Degree in General Business with at least 6 months of operational experience
• Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
• Excellent communication and time management skills

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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