Job Description

Job Title: Property Supervisor
Report To Operation Manager
Department: Property Management
Location: Kuala Lumpur
Job Type: Full Time
Employment Status: Contract

The Property Supervisor is responsible for overseeing day-to-day operations, site maintenance, contractor performance, and resident/tenant relations for assigned properties. This role acts as a primary liaison between operational teams, service contractors, and the Management Corporation (MC). ensuring strict compliance with Strata Management laws, safety standards, and operational guidelines.

Key Responsibilities

1. Operations & Site Management

• Supervise daily operations, cleaning, security, and Mechanical & Electrical (M&E) systems to maintain property standards.
• Conduct regular site inspections to proactively identify defect areas, safety hazards, and needed repair work.
• Coordinate and monitor third-party contractors, vendors, and internal technicians to ensure service quality and SLA delivery.
• Oversee asset register updates and maintain filing systems for work orders, service reports, and inspection logs.

2. Governance, Meetings & Committee Reporting

• Meeting Attendance: Prepare materials for and attend weekly operational syncs, monthly management meetings, and Committee/JMB meetings.
• Reporting: Draft comprehensive monthly operational reports covering maintenance activities, contractor KPIs, financial expenses, and open issues for submission to the Management Committee.
• Ensure operational practices align with the Strata Management Act 2013 (Act 757), statutory regulations, house rules, and local council requirements.

3. Incident Response & Emergency Management

• Ad-Hoc & Emergency Handling: Serve as the main point of contact for urgent property issues, breakdowns, pipe bursts, or security incidents.
• Manage on-call emergency responses during and outside regular office hours to ensure minimal disruption to residents and property.
• Document incident reports following emergency events, outlining root cause, immediate rectifications, and long-term preventative solutions.

4. Tenant & Resident Relations

• Handle inquiries, feedback, and complaints from residents, occupants, and committee members professionally and in a timely manner.
• Manage move-in/move-out processes, unit renovation applications, and compliance with building house rules.
• Assist in monitoring collection status and fee follow-ups where applicable under strata guidelines.

5. Budgeting & Financial Control

• Assist in preparing operating expense budgets and monitoring routine maintenance costs against approved limits.
• Review contractor quotations, invoices, and completion sign-offs prior to payment recommendations.

Requirements

• Education: Bachelor's Degree in Estate Management, Facilities Management, Building Surveying or equivalent.
• Experience: Minimum 2–3 years of hands-on experience in property supervision, strata management, or facilities operations.
• Legal Knowledge: Strong working knowledge of Strata Management law (e.g., Act 757 / Strata Titles), house rules, and regulatory safety compliance (OSHA, Fire Safety).
• Technical Skills: Familiarity with M&E operations (pumps, lifts, gensets, fire systems) and proficiency in Microsoft Office / Property Management Software.
• Soft Skills: Excellent leadership, crisis management, and stakeholder communication skills.
• Availability: Valid driving license and willingness to be on-call for after-hours emergencies or weekend meetings when required.

Inquiries Whatsapp to https://wa.me/60197072330

Apply online here https://www.careers-page.com/sepadu

Disclaimer This job advertisement is not intended to be an exhaustive list of all duties and responsibilities of the position. The employee may be required to perform other duties as assigned