Job Description

Property Runner

Haven

Full-time | On site — Knoxville / Smoky Mountains area, Tennessee

Department: Housekeeping & Field Ops

Schedule: Monday–Friday, 8:00am–5:00pm ET | Core hours 10:00am–4:00pm ET

Reports to: Director of Operations

Compensation: USD $17 / hour

About the brand

Haven manages cabins and mountain homes in the Great Smoky Mountains and around Knoxville, Tennessee. Steep driveways, hot tubs, wood stoves, and a season that swings from quiet weeks to a full house every weekend. It is a market where property care is guest experience: a cold hot tub is a ruined anniversary, and a TV that will not turn on is a movie night that never happens.

The role

You are the hands and feet of Haven in the field, the person who keeps our homes guest-ready between the bigger jobs. Each day you visit around six properties, replacing supplies, checking that amenities work, handling small repairs and answering urgent guest needs. You plan your own route, gather what you need before heading out, and pick up any extra work you can handle while you are already at a property.

It is a role for someone who likes being on the move, is handy with tools and knows the difference between a quick fix and a job for a technician. Driving to a property is not the same as solving the problem. If a task is yours, you own it until it is done, documented and, when needed, handed to the right person.

Where you sit

You sit in Field Ops and work every day with the maintenance team, vendors and the rest of Haven’s operations team, keeping everyone updated through Slack and Trellis.

This is a field role based in the Knoxville or Smoky Mountains area, depending on where our properties need you most. You start your day at 8:00am, clocking in through Gusto with location services on, and spend most of it on the road between properties. You need your own vehicle and a basic tool kit to work from it.

What you will do

• Complete your daily property tasks in Trellis, usually around six properties a day, and pick up any open issues you can handle on the same trip.
• Plan an efficient route, gather all supplies before heading out and keep your vehicle stocked with everyday items like screws, nails, duct tape, lightbulbs and batteries.
• Deliver and replace supplies like batteries, lightbulbs, silverware, small appliances and cookware.
• Check that amenities work, including internet, TVs, arcade games and smart locks.
• Handle minor repairs and replacements, like toilet seats, blinds and toilet paper holders, and assemble furniture.
• Respond to guest-impacting emergencies and urgent deliveries.
• Walk through every property you visit, photograph everything you work on and wrap up each visit with a short summary.
• Escalate anything that needs a maintenance technician, vendor or more experienced team member.
• Log every purchase receipt in Ramp.

What you bring

• A valid driver’s license, auto insurance and a reliable vehicle.
• Basic handyman skills and comfort using a power drill and hand tools.
• Your own basic tool kit, including a drill, wrenches, screwdrivers and a hammer.
• Comfort using apps on your smartphone, like Trellis, Ramp, Gusto and Slack.
• The ability to plan your own day and route without needing someone to check in.
• Good judgment about what you can fix yourself and what needs to go to someone else.
• Clear communication: your photos and short summaries keep the rest of the team in the loop.