Job Description

Property Relations Manager

Sydney

Full time position: $90,000 - $110,000 + superannuation

*12 month contract with potential to extend, parental leave coverage position

About the Business

Urban Rest is a fast-growing challenger in the corporate accommodation space with properties across most major Australian capital cities, New Zealand, London and Dublin. We are a technology enabled business disrupting a stagnant sector with a unique focus on traveller well-being and sustainability. We have experienced rapid growth, strong customer loyalty and success expanding in Australia over the last eight years and are now going through a period of rapid scale-up and global expansion, offering the chance to join a growing business at a pivotal stage of growth.

Benefits and Perks

• Flexible working from home day when business allows
• Discounted stays at Urban Rest properties
• A fantastic work culture that is fun, friendly, and collaborative
• Learn from disciplines across the whole business including finance, sales, and marketing, gaining a 360 understanding of running and growing a business
• As the company grows, this role will provide plenty of room for career growth and progression
• Dog friendly offices in Sydney, close to public transport

About the Role

The Property Relations Manager is a key position in the Property Acquisition team and is responsible for managing the communication, administration and commercials related to our asset owners and landlords. They are responsible for building and fostering relationships with asset owners, ensuring compliance with agreement terms, and supporting the global property acquisition function. We are looking for someone with real estate experience, operational and administration skills, and comfort managing a large number of stakeholders. This is a 12 month parental coverage contract role with potential to extend.

Responsibilities

Owner Communication & Account Management:

• Develop and define asset owner communication strategy and plan
• Manage and distribute owner/landlord communications, including ongoing correspondence, lease/management agreement compliance and renewal discussion in partnership with leadership
• Act as the primary point of contact for property owners, promptly addressing and resolving any issues related to their properties or performance and explore future partnership opportunities
• Work closely with Operations team to execute on process and property improvements efforts, the projects team to onboard and offboard properties, liaising with owners for discussions on refurbishments, maintenance required and cost approvals

Lease and Management Agreement Administration:

• Manage lease/management agreement administration including storage, signature management, term discussions and renewals
• Coordinate rental and bond payments
• Coordinate rental abatement
• Work with commercial team to gain experience in revenue projection and key market demand drivers
• Support global property growth function to streamline and manager operations for landlords, their agreements and communications

Utility Management and Onboarding Support:

• Oversee the management of utility and internet accounts as well as the STRA registrations in NSW
• Identify cost saving opportunities across portfolio of properties and accounts

CRM Management and Reporting:

• Maintain owner contact and property information in Salesforce, track interactions and collaborate with property acquisition to refer leads where appropriate
• Develop and manage reporting requirements for Property Acquisition function

What We Look For

• Experience in a real estate role with ability to foster relationships to create long term value.
• Leasing experience is advantageous.
• Minimum of 4 years experience relating to real estate, hospitality, travel or accommodation related businesses
• Preferably holds a Licensee in Charge real estate licence (NSW)
• A motivated self-starter who sets high goals and seeks to exceed
• Analytical, decisive individual with the ability to contribute and enact a strategic plan for property acquisition
• Excellent written and verbal communication skills

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled,
international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

Please submit your application through the link on this website by including an up-to-date resume
with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company please see our website - https://www.stayurbanrest.com

We look forward to hearing from you!