Job Description

Job Title: Property Operations Team Manager

Employment Type: Permanent, Full Time

Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday

Location: Covering Dorset, the Isle of Wight and surrounding areas, with Hampshire joining the portfolio within the next three months

Your next chapter

Travel Chapter’s Property Management function plays a central role in delivering an outstanding guest and homeowner experience. From housekeeping to maintenance, it is our teams on the ground who ensure properties are guest-ready, issues are resolved quickly and service standards remain consistently high.

We are now looking for an experienced and motivated Property Operations Team Manager to lead our Property Management operations across Dorset, the Isle of Wight and surrounding areas. With Hampshire being incorporated into the portfolio within the next three months, this is an exciting opportunity to lead teams across a diverse and growing operational area.

This is a hands-on leadership role where you will provide effective remote leadership, drive operational performance and support our teams to deliver consistently high standards of service, while helping to strengthen stakeholder relationships and support portfolio growth.

What you will be doing

As part of your everyday role, you are likely to be involved in the following:

• Leading and managing Property Management teams across Dorset, the Isle of Wight and surrounding regions
• Providing effective remote leadership to teams operating across multiple geographical locations
• Coaching, developing and motivating team members to unlock performance and support their development
• Acting as a senior escalation point for customer complaints and stakeholder concerns, ensuring issues are resolved in a timely and professional manner
• Driving operational performance through the delivery and continuous improvement of key business KPIs
• Supporting the consistent delivery of excellent service across the operational area
• Rolling out operational projects, process changes and improvements across geographically dispersed teams
• Working closely with wider operational and commercial teams to support performance, customer retention and portfolio growth
• Building strong relationships with key stakeholders and supporting opportunities to expand the portfolio
• Monitoring service standards and ensuring a consistent approach across all locations
• Planning and coordinating operational resources to meet business demand and performance targets
• Ensuring work is carried out safely and in line with health and safety practices
• Regularly travelling throughout the operational area to support teams and business needs

Who you are

We know the perfect candidate does not need to tick every box. If the role excites you and you can do most of the below, we would love to hear from you.

Ideally, you will bring:

• Proven experience in a peo