Job Description

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.

We're looking for an Operations Associate to keep our daily guest and property workflows running smoothly. This is a remote, hands-on role that touches every part of the operation—guest communication, turnover coordination, vendor follow-up, quality control, and incident response.

If you're organized, calm under pressure, and comfortable picking up the phone to get things done, this could be a great fit.

Key Responsibilities

• Guest Support: Handle check-ins, check-outs, reservations, complaints, and urgent guest issues via phone, text, and platform messaging.
• Turnover Coordination: Schedule and confirm cleanings, track supplies, review property photos, and ensure units are guest-ready on time.
• Vendor Follow-Up: Coordinate with maintenance vendors and contractors, track open tickets, verify completed work, and escalate delays when needed.
• Quality Control: Monitor guest reviews, spot recurring issues, and suggest improvements for properties with declining ratings.
• Incident Escalation: Respond to noise or behavior alerts, de-escalate professionally, document clearly, and escalate serious matters to management.

Requirements

• Experience in short-term rentals, hospitality, property management, or operations.
• Experience with software for operations, scheduling, or team communication
• Strong spoken and written English
• Highly organized, detail-oriented, and self-motivated
• Comfortable making calls to guests, cleaners, vendors, and property teams
• Able to work independently in a remote environment
• Familiar with spreadsheets, messaging apps, and task management tools
• Calm and professional when handling complaints or urgent problems

Benefits

• Competitive salary.
• Work remotely from anywhere.