Job Description

Property Operations Coordinator (Buildium, PropertyMeld, Bilingual English/Spanish) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Property Operations Coordinator to support day-to-day property management operations, tenant communication, maintenance coordination, and vendor management across multiple markets.

This is a high-execution, hands-on operations role where you’ll serve as a key point of contact for tenants, property owners, and vendors while ensuring maintenance requests, work orders, property tasks, and documentation stay organized and on track.

If you’re bilingual in English and Spanish, have hands-on experience with Buildium and PropertyMeld, and thrive in fast-paced property management environments, this role is a strong fit.

What You’ll Own

Tenant, Owner & Vendor Communication

Serve as a primary point of contact for:

• Tenants
• Property owners
• Vendors and contractors

You’ll:

• Handle inbound phone calls and emails
• Communicate professionally in both English and Spanish
• Respond to questions and requests promptly
• Provide updates on maintenance and operational issues
• Escalate urgent or complex matters to the appropriate stakeholders
• Maintain clear records of important communications

Maintenance & Work Order Management

Manage maintenance requests from intake through resolution using:

• Buildium
• PropertyMeld

You’ll:

• Receive and document maintenance requests
• Triage issues based on urgency
• Create and assign work orders
• Dispatch appropriate vendors
• Coordinate scheduling and property access
• Track work order progress
• Follow up with vendors and tenants
• Ensure issues are properly documented and completed

Vendor Coordination

Coordinate with maintenance vendors and service providers across multiple properties.

You’ll:

• Schedule repairs and service appointments
• Confirm vendor availability
• Coordinate access with tenants
• Track outstanding work
• Follow up until completion
• Escalate delays or unresolved issues
• Maintain accurate vendor and maintenance records

Property Operations Support

Support recurring day-to-day property management activities, including:

• Creating and assigning operational tasks
• Coordinating property inspections
• Scheduling showings and property access
• Preparing and sending late notices
• Supporting violation notices
• Assisting with lease renewal communications
• Coordinating move-ins and move-outs
• Keeping property records and systems updated

Systems & Documentation

Maintain accurate information across property management systems.

You’ll:

• Update Buildium and PropertyMeld consistently
• Maintain tenant, property, vendor, and maintenance records
• Document communications and completed actions
• Follow established Standard Operating Procedures (SOPs)
• Maintain organized, audit-ready documentation
• Ensure operational tasks are properly tracked through completion

Process Improvement

Help identify opportunities to make property operations more efficient.

You’ll:

• Identify recurring operational issues
• Flag workflow gaps
• Recommend process improvements
• Help standardize recurring tasks
• Improve follow-up and documentation processes
• Reduce avoidable errors and escalations

What Makes You a Strong Fit

You:

• Are fluent in English and Spanish
• Have hands-on experience with Buildium and PropertyMeld
• Communicate confidently over phone and email
• Follow up consistently until issues are resolved
• Stay organized while managing multiple requests simultaneously
• Remain calm when dealing with urgent tenant or maintenance issues
• Have strong attention to detail
• Take ownership rather than waiting for constant direction
• Thrive in structured, fast-moving operational environments

Required Experience & Skills

• 2+ years of experience in property management, property operations, customer service, or a related role
• Hands-on experience with:
• Buildium — required
• PropertyMeld — required
• Fluent English and Spanish, both written and spoken
• Experience handling tenant, owner, or customer communication
• Strong phone and email communication skills
• Ability to manage high volumes of:
• Calls
• Emails
• Tasks
• Maintenance requests
• Work orders
• Strong organizational and multitasking abilities
• High attention to detail and documentation accuracy
• Ability to work remotely during U.S. business hours

Nice to Have

• Experience supporting residential property portfolios
• Experience working across multiple property markets
• Vendor coordination experience
• Maintenance management experience
• Familiarity with U.S. property management workflows
• Experience coordinating inspections, move-ins, and move-outs
• Experience working with distributed or remote property management teams

Tools & Technology

• Buildium
• PropertyMeld
• Property management platforms
• Phone and email communication systems
• Remote collaboration tools

What a Typical Day Looks Like

You might:

• Review new tenant inquiries and maintenance requests
• Answer calls and emails in English and Spanish
• Triage maintenance issues and create work orders
• Dispatch vendors and coordinate property access
• Follow up on outstanding repairs
• Update Buildium and PropertyMeld with progress notes
• Coordinate inspections, showings, or move-ins/move-outs
• Prepare notices and operational communications
• Escalate urgent property issues
• Verify completed tasks and maintain accurate documentation

In short: You keep tenants, vendors, owners, maintenance requests, and property operations organized and moving forward without anything falling through the cracks.

Key Metrics for Success

• Fast and professional response times
• Timely resolution of maintenance requests
• Work order completion and follow-through
• Accurate Buildium and PropertyMeld records
• Strong vendor coordination
• Tenant and owner communication quality
• Reduced operational errors and escalations
• Accurate and complete property documentation
• Consistent adherence to SOPs

Why This Role Stands Out

• High ownership across day-to-day property operations
• Direct impact on tenant and owner experience
• Hands-on exposure to multi-market property management
• Opportunity to improve operational workflows and systems
• Fully remote work environment
• Clear opportunity to grow into:
• Senior Property Operations Coordinator
• Assistant Property Manager
• Property Manager
• Property Operations Manager

Interview Process

1. Initial Phone Screen
2. Spark Hire Intro Video
3. Video Interview with Pavago Recruiter
4. Client Interview
5. Offer & Onboarding

Apply Now

If you:

• Are fluent in English and Spanish
• Have hands-on Buildium and PropertyMeld experience
• Thrive on communication, organization, and follow-through
• Understand property maintenance and operational workflows
• Can manage multiple moving priorities without dropping details

This is a strong opportunity to take ownership of property operations and help keep a growing portfolio running smoothly.

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