Job Description
Property Operations Coordinator
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are looking for a highly organized and proactive Property Operations Coordinator to support day-to-day property management operations, project coordination, customer communication, and process improvement initiatives.
This role is ideal for someone who enjoys creating structure, improving workflows, and keeping operations running smoothly. A major focus will be supporting one of our self-storage facilities using Easy Storage Solutions, while also assisting with administrative coordination, reporting, and property management processes.
The ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while helping build efficient systems that support business growth.
Responsibilities
Executive & Administrative Support
- Support the Director of Property Management with scheduling, task tracking, reminders, follow-ups, and administrative coordination.
- Track deadlines, recurring responsibilities, project milestones, and open action items.
- Organize documents, emails, spreadsheets, reports, checklists, and internal communications.
- Maintain accurate records across company systems and ensure information is properly documented.
- Assist with administrative updates and record management within AppFolio.
Project Coordination & Process Improvement
- Take ownership of assigned projects from planning through completion.
- Create and maintain SOPs, templates, workflows, checklists, reporting tools, and process documentation.
- Identify bottlenecks, inefficiencies, missing information, and operational gaps.
- Present recommendations and solutions that improve business operations and team efficiency.
- Monitor project progress and ensure tasks remain on track.
Customer & Stakeholder Communication
- Communicate professionally with tenants, customers, owners, vendors, applicants, and internal team members.
- Follow up on outstanding items and help move projects and operational tasks forward.
- Provide excellent customer service through phone, email, and written communication.
- Coordinate with local teams when onsite support is required.
Storage Facility Operations
- Learn and manage daily operations within Easy Storage Solutions.
- Handle customer inquiries through phone calls, emails, and text messages.
- Manage reservations, rentals, move-ins, move-outs, payments, account updates, and lease documentation.
- Resolve billing inquiries, gate access issues, and customer account concerns.
- Monitor delinquent accounts and issue reminders according to company policies.
- Maintain customer records, notes, and communication history.
- Prepare operational reports covering occupancy, lead activity, delinquency, unresolved issues, and recommended improvements.
- Develop and improve SOPs related to customer management, rentals, collections, reporting, and operational workflows.
What Makes You a Perfect Fit?
- Highly organized and capable of managing multiple projects simultaneously.
- Naturally proactive and able to identify issues before they become problems.
- Comfortable working independently without constant supervision.
- Process-oriented and enjoys building systems that improve efficiency.
- Strong attention to detail with a commitment to accuracy.
- Reliable, dependable, and able to consistently follow through on commitments.
- Strong customer service mindset with excellent communication skills.
Required Experience & Skills (Minimum)
- Strong customer service experience in a professional environment.
- Experience supporting business operations, administration, project coordination, property management, leasing, or customer service functions.
- Strong working knowledge of Google Workspace, including Gmail, Google Drive, Google Docs, and Google Sheets.
- Excellent written and verbal English communication skills.
- Strong phone communication and customer-facing experience.
- Ability to manage multiple tasks, deadlines, and priorities simultaneously.
- Strong organizational skills and attention to detail.
- Typing speed of at least 60 WPM.
- Ability to work independently in a remote environment while remaining highly responsive and collaborative.
- Reliable internet connection and professional remote workspace.
Nice-to-Have Experience & Skills
- Experience working in property management, self-storage, leasing, or operations-focused environments.
- Experience using AppFolio.
- Experience using Easy Storage Solutions.
- Experience creating SOPs, process documentation, workflows, and operational systems.
- Experience coordinating projects across multiple stakeholders.
- Familiarity with reporting, occupancy tracking, collections, or customer account management.
What Does a Typical Day Look Like?
An Property Operations Coordinator's day combines administrative support, project management, customer communication, and operational coordination.
You will:
- Track tasks, projects, deadlines, and follow-ups for the Director of Property Management.
- Organize records, reports, communications, and operational documentation.
- Respond to customer inquiries and assist with storage facility operations.
- Manage reservations, rentals, move-ins, move-outs, and account updates.
- Coordinate with team members, vendors, and customers to resolve issues.
- Improve workflows, create SOPs, and build systems that support business growth.
- Monitor delinquency, occupancy, and operational performance metrics.
- Prepare updates and reports for leadership review.
In essence: you are responsible for keeping operations organized, projects moving forward, customers supported, and systems running efficiently.
Key Metrics for Success (KPIs)
- Timely completion of administrative and project-related tasks.
- Accuracy and organization of records across company systems.
- Customer response times and satisfaction levels.
- Completion and implementation of SOPs and process improvements.
- Resolution of customer issues and operational bottlenecks.
- Accuracy of reporting and documentation.
- Effective management of occupancy, rentals, collections, and account updates.
Interview Process
- Initial Phone Screen
- Video Interview with Recruiter
- Client Interview
- Offer & Onboarding
